Job Description

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Job Overview

Application Deadline:

17 October 2025

Job Location:

Johannesburg, Gauteng

Job Title:

IT Support Technician (L2 / Tier 2)

Education Level:

Certificate

Job Level:

Intermediate

Minimum Experience:

3 - 5 Years

IT Support Technician (L2 / Tier 2) required in Johannesburg.

Are you a skilled and proactive IT Support Technician with a passion for problem-solving? Do you have a knack for tackling complex technical issues and a commitment to providing exceptional service? If so, we have an exciting opportunity for you to join a dynamic and innovative Managed Service Provider (MSP) in Johannesburg.



We're seeking a dedicated and knowledgeable L2/Tier 2 IT Support Technician to join our team in Johannesburg, South Africa. This on-site role involves providing critical technical support and ensuring our diverse client base, with both on-premise and cloud environments, receives timely and efficient service.



You'll be a key player in upholding our high standards for disciplined service operations and excellent documentation.

What You'll Do:


As an L2 Technician, you will provide advanced technical support and act as a point of escalation for our first-line support team. You will own tickets from start to finish, ensuring our service level agreements (SLAs) are consistently met. L2 Support: Troubleshoot and resolve complex issues related to desktops, laptops, printers, and peripherals on Windows 10/11 (macOS experience is a plus). Networking: Provide support for Wi-Fi and LAN issues, including DHCP/DNS, VLAN basics, and captive portals. You'll also conduct on-site visits to diagnose and resolve networking problems. Microsoft Stack: Handle administrative tasks for Active Directory (users, groups, and GPO basics), Microsoft 365/Exchange Online, OneDrive, and SharePoint. Ticketing & Documentation: Use our ticketing system (HaloPSA) to triage, update, and resolve tickets with accurate time logs, categories, and client-friendly updates. We believe that "done means documented," so you will be responsible for maintaining our knowledge bases, asset notes, and change logs to a high standard. System Maintenance: Use our RMM tool (NinjaOne) to monitor, patch, and remediate endpoints and servers. On-Site Work & On-Call: Be available for occasional travel to client sites and participate in an after-hours/weekend rotation for urgent incidents or scheduled changes.

What You'll Bring:


Experience: A minimum of 2-4 years of experience in an MSP or a multi-site support environment, operating at a solid L1.5-L2 level. Technical Skills: You must have strong support experience with Windows 10/11, M365 basics, Active Directory, and Wi-Fi/LAN troubleshooting. Exposure to Hyper-V/VMware, file/print servers, email security, and backup/restore basics (e.g., Veeam or Cove) is a plus. Certifications: CompTIA A+ and CompTIA Network+ certifications are required. An ITIL Foundation certification is a bonus. Tooling: Be comfortable using ticketing systems (ideally HaloPSA) and RMM tools (ideally NinjaOne). Soft Skills: You are client-friendly, calm under pressure, and proactive. You have a structured approach to troubleshooting, a strong sense of ownership, and excellent communication skills in English. Non-negotiables: You must have a valid driver's license, reliable transport, and legal work authorization for South Africa.

Remuneration & How to Apply:



Remuneration: Your compensation will be a market-related salary based on your experience, with details discussed during the interview.



To Apply: Please submit your CV on CompuJobs or send it directly on WhatsApp to 072 807 0535. Include a short paragraph describing a tricky Wi-Fi or Active Directory issue you've solved and how you documented it.