Job Description

Position: Field Services IT Technician

Location:

Durban Area

We are seeking a

detail-oriented, thorough, and organized IT Technician

to join our growing

Field Services team

. In this role, you will provide hands-on technical support to our clients, ensuring systems run smoothly and efficiently. You will be responsible for troubleshooting, implementing solutions, and maintaining IT infrastructure both remotely and on-site.

Key Responsibilities

Perform system updates and operating system upgrades. Monitor and maintain networking equipment and servers. Assist in designing, implementing, and supporting new software and features. Ensure network availability and security. Troubleshoot system and network errors. Provide helpdesk support via phone, remote access, and site visits. Diagnose and resolve hardware, software, and connectivity issues. Configure and maintain user equipment and software. Set up equipment for new users and perform system onboarding. Install, test, and monitor servers, firewalls, and software updates. Conduct data backups and system restores. Implement network improvements as required. Support servers, LAN/WAN technologies, computer repairs, software, virus protection, Wi-Fi, and related systems.

Requirements & Qualifications

Strong, professional personality -- organized, polite, and dependable. Excellent verbal, written, and reporting communication skills. Confident telephone and customer interaction skills.

Education:

Minimum of a high school certificate.

Certifications:

CompTIA A+, CompTIA Network+, or similar (e.g., MCSE).

Cloud experience:

Required - Office 365 (MS-100, MS-101, or MS-201), Azure. Proven experience as a help desk technician, computer technician, or IT support professional. Strong troubleshooting and problem-solving skills. Ability to multitask, prioritize, and manage time efficiently. Comfortable working in a fast-paced, diverse environment. Goal-oriented, proactive team player. Physically able to stand, bend, squat, and lift IT equipment.

Additional Requirements

Previous experience in

IT field support and customer service

is essential. Valid

driver's license

and

own vehicle

required. Traceable references.

Shift work

may be required.

Salary

Dependent on experience and skill set.
Job Types: Full-time, Permanent

Application Question(s):

Do you have your own reliable vehicle
Education:

Diploma (Preferred)
Experience:

IT Desktop / Server Support: 2 years (Preferred)
License/Certification:

Drivers Licence (Preferred) Microsoft Certification (Preferred)
Work Location: In person