Currently we are searching for an IT Support Technician for Durban, South Africa.
Responsibilities of this Post:
Installing, Configuring, Maintaining and Troubleshooting of user workstations on company LAN.
Front Line Desktop Support via Telephone or Service desk initiated requests.
Format and Reload of user machines, ensuring all user data is backed up and secured before format Ensuring correct software is loaded onto the user's machine before delivery.
Troubleshoot problems over phone or via remote desktop technologies.
Company Server Infrastructure monitoring and proper escalation of alerts.
User Rights Management via group membership changes in Active Directory.
Ability to install, configure and replace computer components.
Ability to diagnose and fix Hardware / Software problems.
Requirements of this Post:
IT Qualification in A+ or MCSE.
A minimum of 2 years' experience in Information Technology, preferably in desktop support environment
Knowledge and experience on Windows 10, Server 2012, Office 2016 and Office 365.
Exposure and knowledge of Printers, Networks, WI-FI, Bluetooth, Hard-drives, VGA cards, Network cards , Sound cards.
Keen learner, able to apply new technologies /methods.