Job Description

IT Support Technician - CPT IT - Support
Cape Town - Western Cape - South Africa
ENVIRONMENT:
A dynamic skin care company is seeking an ambitious IT Support Technician to provide essential desktop support and assist the IT Department. The role focuses on maintaining a 48-hour closure time for Helpdesk tickets, resolving issues such as folder access permissions, faulty peripherals, and network connectivity, while ensuring all desktop hardware and software requirements are met. Candidates should have Matric (or NQF 4 equivalent), an IT certificate (A+ / Network+), solid IT support and TCP/IP knowledge, strong technical understanding of IT infrastructures, and a minimum of 3 years network experience with prior desktop support exposure.
DUTIES:

• Maintain an overall 48-hour closure time on helpdesk tickets.
• Provides support with desktop issues e.g. folder access permissions, faulty peripherals (monitor, keyboard, mouse), network connection errors, etc.
• Consistently maintain over 98% compliance with the (SLA) for downtime tickets, ensuring minimal business disruption and timely issue resolution.
• Ensures all computers & IT equipment are maintained and in good working order e.g., latest updates and anti-virus installed.
• Setting up of new hardware/ software and printers.
• Follows up on tickets logged with service providers.
• Configuration and installation of desktop hardware and software requirements in the day-to-day operations.
• Assists IT manager with projects e.g., rolling out and maintenance of Antivirus Software, operating systems deployment (Windows), etc.

REQUIREMENTS:

• Matric or NQF 4 equivalent
• Completed IT certificate with either / A+ / Network +
• IT support / TCP-IP knowledge / Technical understanding of IT infrastructures
• Minimum 3 years network experience / Previous desktop support

ATTRIBUTES:

• Punctual
• Shows interest and enthusiasm towards work
• Ability to communicate with staff at all levels within the company
• Dependable
• Shows initiative
• Attention to detail
• Accuracy
• Ability to follow procedures
• Integrity
• Teamwork

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