It Support Technician
Job Description
Provide first and second-line technical support to staff (in-person, remote, and telephonic)
Diagnose and resolve hardware, software, and network issues
Install, configure, and maintain desktops, laptops, printers, and other peripherals
Set up and manage user accounts, permissions, and access rights
Support Windows and Mac operating environments
Assist with onboarding of new users, including device setup and training
Document issues, solutions, and processes using service desk tools
Ensure systems security through updates, patching, and basic monitoring
Qualifications and Skills:
A relevant IT qualification (e.g., CompTIA A+, N+, MCSE, Diploma in IT, or equivalent)
Minimum 3+ years experience in an IT support or helpdesk role
Strong understanding of Windows 10/11, Microsoft 365, and basic networking
Experience troubleshooting hardware, printers, and peripheral devices
Familiarity with ticketing systems (e.g., Freshservice, Jira, ServiceNow)
Knowledge of Active Directory, Azure AD and Exchange
Contact Penny Janse Van Rensburg on
Skills Required
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Job Detail
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Job IdJD1595755
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned