Job Description

IT Support Technician - Cape Town, Northern SuburbsNorthern Suburbs. Salary market related. No Med Aid and Prov Fund but Risk Benefits.Purpose:To install and maintain company hardware, software, networks, and infrastructure to ensure business sustainability and good end-user experience 1. Responsibilities Maintain hardware, software, and networksEnsure best practices are followed and that all software is safe and appropriately licensed. Ensure security and privacy of computers and network systems.Monitor networks and hardware for unauthorized use.Managing Domain Controller (Active Directory, certificate management, DNS, Azure AD Connect).Monitoring and securing networks.Managing Firewall IPsec tunnel and links.Managing IT infrastructure projects.Resolve hardware, software (including in-house), and network problems by working with end users, other technical personnel, and external service providers.Install, maintain, optimise, and configure software, including Windows operating systems and settings. Implement and deliver quality solutionsContribute to continuous improvement of processes, systems, knowledge base, and third-party relationships. Document common problems on documentation solution. Technical Support to StakeholdersRegular feedback to clients regarding service request status. Provide technical support across the company, including remotely using Team Viewer, telephone, or Microsoft Teams.Manage incidents raised by end users and ensure all requests are logged, monitored, and tracked using the incident management system. 2. Role Requirements Minimum Formal Qualifications and TrainingNQF LevelDetailsNQF 4 NQF 5NQF 6NQF 7Degree in Information Technology or other relevant qualifications from industry recognised institute (A+, N+, MCSA, MCSE or similar highly valued) Minimum Work Experience2 xe2x80x93 5 yearsxe2x80x99 experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar role Experience working with, configuring, and troubleshooting computer networks (TCP IP configuration, subnets, DNS, etc.)Network security administration experience.Experience dealing with internal customers and external suppliers.Server management experience.Software / QA testing experience advantageous.Network monitoring (e.g., Zabbix)Firewall management experience (e.g., FortiGate)Experience installing, configuring, maintaining, and troubleshooting desktop and laptop computers and their operating systems and peripherals.Experience resolving end-user problems and working with an incident management system (e.g., Spiceworks, Remedy, or similar). Technical/Business CompetenceStrong desktop support skills. Strong network support skills.Excellent knowledge of Microsoft software and Office applications.Excellent general IT industry knowledge.Good problem resolution and creative thinking abilities.Monitor established SLAxe2x80x99s and OLAxe2x80x99s are met, with internal clients and third-party providers.Liaise with external service providers to resolve incidents and complete service requests.Log incidents with external service providers in accordance withSLAxe2x80x99s.Effectively manage relationships with third-party providers.Effectively manage and prioritise high severity incidents.Active Directory, Azure AD, Server Management, and network security knowledge advantageous.Behavioural Competence (Maximum 5)Analysing Applying Expertise and TechnologyWorking with PeopleCoping with Pressures and SetbacksCreating and Innovating

JTJ Group