Job Description

Job Summary
An established company with national footprint within the financial sector is seeking to hire a highly skilled Junior IT Support Technician to join their team. This is an excellent opportunity for an individual with strong technical skills to grow their career within a reputable organisation. Your:

• Formal Education:

• Relevant degree or diploma
• Microsoft 365 Fundamentals (MS900)
• Microsoft Azure Fundamentals (AZ900)
• ITIL V3/4

• Experience:

• Minimum of 2 years' experience in a support role
• Experience working in Microsoft 365 Environment
• Experience working in Microsoft Azure Environment

• Critical Competencies:

• Strong customer service acumen
• Strong technical knowledge (Microsoft 365, networking, server maintenance)

will enable you to do the following duties:

• Support

• Provide desktop and end user support to all users.
• Implement instructions or requests in line with company procedures
• Support implementation of projects in line with company procedures
• Continuously update information in the assigned ticketing system
• Create and continuously update site documentation
• Fault tracking and reporting
• Regular feedback to internal stakeholders and line manager
• Educate employees regarding IT matters and Group policies, processes and standards

• Processes

• Facilitate support function in line with support and ticketing process
• Implement support in line with agreed service levels
• Educate employees about and enforce support and ticketing process
• Effectively communicate during the fault resolution process

• Technology

• Identify any shortcomings and opportunities to improve infrastructure
• Identify and communicate any recurring problems
• Monitor technological infrastructure (networks and computer systems)
• Full working knowledge of Microsoft 365.

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