To ensure the effective implementation of all the remote and telephonic support of IT tickets, thereby assisting the business to minimise downtown and deliver on its profitability objective.
Key Accountable Responsibilities:
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To deliver on agreed internal Atlas Finance SLAs, effectively manage any out-of-line situations with the business and providing meaningful report back to the line manager on the performance of their tickets, within agreed timelines.
Ensure costs and assets are effectively recorded and managed and the authorisation process is correctly adhered to at all times Responsible for authorising manual receipting for all the branches timeously.
To ensure the delivery by third-party service providers against set SLAs, and timeous escalation to line manager of non-performance.
Competency and qualification requirements:
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IT Degree/Diploma/Certificate (A+, Network +, MCITP)
Grade 12
2 year's experience in Micro Finance
2 - 4 years IT Support and Application Support experience
If you would like to apply
please email your CV to
Patience Mudanganyi
on
patience@atcorp.co.za
CV's must be sent by
21 July 2025
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