Job Description

Job Category: IT
:
Are you passionate about ensuring stability in operational IT environments and collaborating with teams?
We're looking for a new Team Lead to add value to our technology team!
You would be leading the support of the Retail team.
This role is not currently active, however we are open to talent pool candidates for opportunities that may become available in 2026. We will review applications in the interim and shortlist & interview accordingly.
Responsibilities:

• Knowledge of data processing and structures, software applications, logging and monitoring, reporting and the ability to do escalated support.
• SQL Boffin
• A broad business knowledge and understanding
• Good communication skills and the ability to interact with different levels in the organisation
• Extraordinary customer service
• Analytical, problem-solving and solution driven
• Ability to lead and manage a team
• Ability to drive continuous improvement and consistent delivery of quality service
• Ability to think quickly and make appropriate decisions under pressure
• Ability to prioritise and manage time effectively
• Attention to detail
• Excellent documentation skills

Specific Responsibilities include:

• Ensure the timeous and effective response of issues raised
• Resolve escalated or complex queries that exceed the knowledge base of the team
• Reporting on logged call statistics
• Drive team to troubleshoot root cause analysis and escalate where necessary
• Establish and maintain positive relationships with all stakeholders, including business users and suppliers/vendors
• Training team members and users

Qualifications:

• Diploma/ Degree in IT

5 years' experience supporting relevant department applications OR 5 years' experience working in a relevant business environment.
2-3 Years in a team lead or management role within an IT support environment * Innovating solutions and growing team efficiencies & skills

• Resolution of in-depth problems to ensure stability in these environments
• Willingness to work flexi hours as well as overtime

Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.

Skills Required