Job Description

A Fintech leader in South Africa is looking for a skilled IT Support Specialist to take charge of their IT functions within their Operations Department.
Stellenbosch | Onsite | Permanent | R20k - R22k CTC pm
Responsibilities:

• To resolve system issues when clients of Billers experience payment difficulties
• Act as First Level investigator of IT related problems that are reported
• To articulate issues that need Third Level Support interventions from the IT Development Team
• To log such system problems on the Jira (activity tracking) Board and to keep the requestor updated of progress of the resolution of issues under investigation
• To follow-up with Third Level Support until issues are resolved and to close the cases officially with final messages back to the requestor

Report generation:

• Reconciliations,
• Unsuccessful payments,
• Open and Outstanding transactions and
• Late Reconciled Payments to Retailer networks over weekend and public holidays
• Monthly Biller Report generation and distribution

Ad Hoc Report Generation:

• There is a continuous need for reports based on data that resides in the company database. Access to this data is available online but in predetermined format. Many users have their own needs and requests which requires specific SQL code to be applied to extract the data from the database in report format. The incumbent must have a workable knowledge of SQL to be able to assist with report extracts

Monitoring of transaction irregularities in the value chain:

• Apply critical thinking to identify shortcomings, inefficiencies and risks in the systems and processes and propose solutions to address the same
• Work with the team and management to put in place improvements on an operations platform
• Continuously update and manage the risks & issues register

Key requirements:

• Tertiary IT qualification
• Knowledge of, and a qualification in SQL language code and databases will be advantageous
• Experience in an IT support field will be preferred
• Experience in Financial Services, in particular the payments industry
• Understanding of the Project Development Lifecycle will be advantageous

Personal Traits:

• Accountability
• Attention to detail
• Pro-active attitude and approach
• Problem solving nature
• Resilience and manage change well
• Team player
• Self-managed and disciplined
• Good interpersonal relationships and a good communicator verbal and in writing
• Own transport and drivers license

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