Job Description

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IT Support Specialist
Our client is seeking a proactive and technically skilled IT Support Specialist to provide first-line support within their organization. This role is critical in assisting users, issue resolving quickly and professionally, and facilitating effective communication between clients, staff, and developers.
More About the Company
Our client is an established software development firm with experience in delivering engineering solutions across residential, commercial, industrial, and civil projects. They pride themselves on building sustainable long-term relationships and creating better projects through collaboration.
Location: Menlyn, Pretoria
Salary: R18,000 R25,000
Available Positions: 1
Start Date: 1 January 2026
Working Hours: Monday to Friday, 08:00 17:00
Key Responsibilities
Serve as the first point of contact for all IT and software support requests.
Receive, triage, and manage user and client inquiries.
Diagnose and Troubleshoot and resolve common software, hardware, and network issues.
Escalate complex issues to developers and ensure clear client feedback.
Document requests, actions, and resolutions accurately.
Assist with onboarding and device setup for new users.
Monitor support metrics and identify recurring issues.
Collaborate with IT and development teams to enhance support processes.
Requirements
Matric (Bachelors in Computer Science/IT is advantageous).
Minimum 3 years experience in a similar role.
Strong MS Excel skills (Odoo experience a plus).
Proven IT support, helpdesk, or technical support experience.
Knowledge of Windows, macOS, Linux and networking basics.
Excellent problem-solving and attention to detail.
Strong communication and interpersonal skills.
Ability to work independently and within a team.
Desirable Skills
Basic scripting or automation knowledge.
Familiarity with version control (e.g., Git) and deployment processes.
Experience working with software development teams.
Ready to take your career forward and make an impact in a dynamic software environment? Apply now wed love to meet you!
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IT Ondersteuningspesialis
Ons klient is op soek na n proaktiewe en tegnies vaardige IT Ondersteuningspesialis om eerstevlak ondersteuning binne hul organisasie te bied. Hierdie rol is noodsaaklik om gebruikers te ondersteun, probleme vinnig en professioneel op te los, en effektiewe kommunikasie tussen kliente, personeel en ontwikkelaars te fasiliteer.
Meer oor die Maatskappy
Ons klient is n gevestigde sagteware-ontwikkelingsfirma met ondervinding in die lewering van ingenieursoplossings oor residensiele, kommersiele, industriele en siviele projekte. Hulle streef daarna om langtermyn-verhoudings te bou en beter projekte te skep deur middel van samewerking.
Ligging: Menlyn, Pretoria
Salaris: R18 000 R25 000
Beskikbare Posisies: 1
Begindatum: 1 Januarie 2026
Werksure: Maandag tot Vrydag, 08:00 17:00
Hoofverantwoordelikhede
Optree as eerste kontakpunt vir alle IT- en sagteware-ondersteuningsversoeke.
Ontvang, prioriseer en hanteer klient- en gebruikersnavrae.
Foutopsporing en oplossing van algemene sagteware-, hardeware- en netwerkprobleme.
Delegeer komplekse probleme na ontwikkelaars en verseker duidelike terugvoer aan kliente.
Dokumenteer versoeke, stappe en oplossings akkuraat.
Help met gebruikers-onboarding en toestelopstellings.
Monitor ondersteuningsverslae en identifiseer herhalende probleme.
Werk saam met die IT-span om ondersteuningsprosesse en -hulpmiddels te verbeter.
Vereistes
Matriek (n graad in Rekenaarwetenskap/IT voordelig).
Minimum 3 jaar ervaring in n soortgelyke rol.
Sterk kennis van MS Excel (ervaring met Odoo is n pluspunt).
Ervaring in IT-ondersteuning, helpdesk of tegniese ondersteuning.
Kennis van Windows, macOS, Linux en netwerke.
Sterk probleemoplossingsvermoe en aandag aan detail.
Uitstekende kommunikasievaardighede.
Kan onafhanklik en in n span werk.
Gewenste Vaardighede
Basiese scripting of outomatisering.
Kennis van weergawebeheer (bv. Git) en implementasieprosesse.
Ervaring in samewerking met ontwikkelingspanne.
Is jy gereed om jou loopbaan vorentoe te neem en n impak te maak in n dinamiese sagteware-omgewing? Doen nou aansoek ons sien uit daarna om jou te ontmoet!
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Skills Required