Job Description

Your role

• To provide the onsite support for end users to identify, diagnose and rectify any issues in computer hardware, software, services, and applications.
• Support end users and deliver IT services in the areas of Microsoft 365, MS Teams, PC support, LAN and WAN, video conferencing etc.
• Hands-on practice on Microsoft Power platform services including Power automate and power app.
• Microsoft SharePoint online administration (Intermediate level).
• Mobile devices support including the mobile device management.
• Provide hands on support to our specialist team with server, network, and telephony infrastructure.
• Maintain Asset Management database in ServiceNow with accurate records of IT assets.
• To be fully compliant to IT Security guidelines, procedures & policies referring to Atlas Copco Way.
• Manage vendor relationships to ensure timely delivery and quality of service.
• Communicate effectively with stakeholders to ensure alignment of IT services with business objectives.
• Liaise with local vendors for procurement, maintenance, and support of IT equipment and services.

To succeed, you will need

• Minimum of 2 years' experience in similar role.
• Strong knowledge of computer hardware, software, and network systems.
• Troubleshooting PC's, laptops (Dell and HP experience).
• Mobile devices management and support.
• Hands on experience with Microsoft 365, especially MS Teams, MS Outlook, OneDrive & SharePoint.
• Experience with vendor management and project participation is a plus.
• Experience working in a global or multi-site environment.
• University degree or equivalent competence gained through experience.
• ITIL Certified Experience with IT best practice / ITIL; ITIL certification desirable.
• Certifications such as CompTIA A+, Network+, CCNA or Microsoft Certified IT Professional (MCITP) is a plus.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location
On-Site
This role requires you to work on-site at our office in Jet Park, Boksburg, South Africa (ZA). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Contact information
Talent Acquisition Team: Taryn Calsey Africa
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

Skills Required