Job Description

Key Responsibilities1. User & Desktop Support

Provide Level 1-3 technical support to end-users via phone, email, remote tools, or onsite. Install, configure, and troubleshoot Windows/macOS systems. Support Microsoft 365 services (Outlook, Teams, SharePoint, OneDrive). Manage user accounts, permissions, and group policies (Active Directory / Entra ID). Set up and maintain laptops, desktops, printers, and peripherals. Resolve software, hardware, and connectivity issues.

2. Network Administration

Monitor, maintain, and troubleshoot LAN/WAN, Wi-Fi, and VPN connections. Configure network devices (routers, switches, firewalls, access points). Assist with network performance tuning and capacity planning. Maintain network documentation, IP allocations, and topology diagrams. Implement and support VLANs, DHCP, DNS, NAT, and routing protocols.

3. Server & Cloud Infrastructure

Support Windows Server (AD, DNS, DHCP, File Services). Assist with virtualization (VMware, Hyper-V, Proxmox). Maintain backups, failover systems, and disaster recovery processes. Manage cloud platforms such as Microsoft Azure or AWS. Patch and update servers and endpoints to ensure security and stability.

4. Security & Compliance

Assist in implementing cybersecurity controls (MFA, Conditional Access, Zero Trust). Monitor systems for suspicious activity and escalate incidents. Maintain firewalls, endpoint protection, and email security systems. Enforce security policies, password standards, and access control. Conduct regular system audits and vulnerability reviews.

5. IT Operations & Documentation

Maintain accurate documentation: configurations, procedures, change logs. Follow ITIL processes (Incident, Problem, Change Management). Participate in IT improvement projects and infrastructure upgrades. Support asset management (inventory, device tracking, licensing). Provide training or guidance to employees on IT tools and best practices.

6. Additional Responsibilities

Manage VoIP/PBX systems. Support CCTV, biometrics, door access, and IoT systems. Handle vendor management and procurement of IT equipment. Participate in on-call rotations for after-hours support.

Required Skills & Qualifications Technical Skills

Strong understanding of networking (TCP/IP, DHCP, DNS, VLANs). Experience with firewalls (Fortinet, Cisco, Mikrotik, Sophos, etc.). Familiar with Office 365 admin, Azure AD/Entra ID. Experience with Windows Server environments. Troubleshooting hardware, software, and network issues. Knowledge of security tools (EDR, anti-virus, email filtering). Understanding of cloud services and virtualization.

Soft Skills

Excellent communication and problem-solving ability. Ability to work under pressure and prioritize tasks. Strong customer service mindset. Documentation and organizational skills. Willingness to learn and adapt to new technologies.
Job Type: Full-time

Work Location: In person