Job Description

Our client is looking for a proactive and service-oriented IT Support Officer to deliver efficient and reliable IT support across both store locations and the support office. This role plays a critical part in ensuring uptime, maintaining system functionality, and supporting IT infrastructure and business-critical applications.
Responsibilities
Provide day-to-day IT support to store and office users
Install, configure, and maintain desktops, laptops, POS terminals, and printers
Troubleshoot and resolve hardware and software issues, escalating when necessary
Monitor and maintain endpoints, antivirus systems, patches, and system updates
Set up and manage user accounts, emails, and access permissions
Deliver remote, telephonic, and in-person IT support across multiple locations
Coordinate with external service providers for onsite support and hardware/network issues
Support IT infrastructure projects including new store openings and system upgrades
Assist with deployment of digital solutions (e.g., CCTV, biometrics, kiosks)
Oversee server and infrastructure maintenance, including backups, antivirus, and network connectivity
Maintain firewalls, WAN links, and VPNs in collaboration with vendors
Keep accurate records of IT assets and equipment; manage procurement and asset lifecycles
Maintain IT documentation, update IT policies, and ensure compliance with IT standards
Respond to audit queries and manage licensing and software renewals
Key Skills
Exceptional verbal and written communication skills
Strong time management and ability to prioritize tasks
High attention to detail and problem-solving abilities
Ability to work independently and take initiative
Strong team player with a customer service mindset
Resilience and ability to stay calm under pressure
Proficiency in Microsoft 365 and Windows 10/11 administration
Advantageous: Experience with Azure, POS software, and networking certifications (e.g., Cisco CCNA)
23 years experience in a similar IT support role, ideally in a multi-site environment
Experience with cloud systems, remote desktop tools, and server infrastructure
Qualifications
MCSE, CompTIA A+/N+, or equivalent IT qualification