Job Description

We are seeking a proactive and detail-oriented IT Support Specialist to provide technical assistance and support to end-users across the organization. The role involves diagnosing and resolving hardware and software issues, maintaining IT infrastructure, and ensuring optimal functionality of technology systems.Responsibilities and Duties

• Technical Support:

• Provide first-level support to users via phone, email, or in-person for hardware, software, and network-related issues.
• Troubleshoot and resolve issues related to operating systems, applications, and peripheral devices.
• System Administration:

• Assist in setting up and configuring new hardware and software.
• Monitor and maintain computer systems and networks.
• Manage user accounts, permissions, and access rights in Active Directory or equivalent systems.
• Documentation & Reporting:

• Maintain detailed logs of support requests and resolutions in a ticketing system.
• Create and update technical documentation, including user guides and FAQs.
• Preventative Maintenance:

• Perform routine system updates, backups, and patch management.
• Ensure compliance with IT security policies and standards.
• Collaboration & Training:

• Liaise with third-party vendors for hardware repairs and software issues.
• Provide basic IT training to staff and recommend best practices for system usage.

Desired Experience & Qualification

• Educational Background:

• Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Technical Skills:

• Strong knowledge of Windows/macOS operating systems, Microsoft Office Suite, and common enterprise applications.
• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
• Experience with ITSM tools (e.g., ServiceNow, Jira).
• Soft Skills:

• Excellent problem-solving and analytical skills.
• Strong verbal and written communication abilities.
• Ability to work both independently and collaboratively in a team environment.

• Preferred Qualifications

• Certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications (e.g., MCSA).
• Experience with cloud platforms like Microsoft Azure or AWS.
• Familiarity with remote desktop tools and virtualization software (e.g., VMware, Citrix).

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