It Support

Johannesburg, Gauteng, South Africa

Job Description

Our client is looking for a 1st Line IT Support to join their team
The incumbent will provide technical assistance to end-users, support IT and SOC operations. He will assist with cybersecurity monitoring tasks in collaboration with managed SOC team
Location: Norwood
Key requirement

  • Matric and valid driver's license
  • A+ and N+ certifications
  • Fluent in English
  • Proficiency in Microsoft Teams
  • Prior experience in ICT support
  • Strong communication and interpersonal skills
  • Familiarity with SIEM, vulnerability scanning, SOC operations
Key responsibility
  • Provide first line technical support via phone, email and in person
  • Install, configure and maintain desktops, laptops, printers and peripherals
  • Troubleshoot and resolve issues with operating systems, applications and networking
  • Log, track and update all support requests in the helpdesk system
  • Escalade unresolved issues to 2nd/3rd line support or vendors when required
  • Perform routine system checks, updates and preventative maintenance
How to apply:
  • Follow the link to our jobseeker's page
  • Search for the job title
  • Click apply to submit your cv

Skills Required

IT
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Job Detail

  • Job Id
    JD1544329
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    R160,000-180,000 per year
  • Employment Status
    Permanent
  • Job Location
    Johannesburg, Gauteng, South Africa
  • Education
    Not mentioned