Job Description

?? Support Engineer | Fourways (Johannesburg)| Onsite
Are you a technically strong IT Support Engineer with Layer 2 networking expertise and hands-on experience working for Fibre Network Operators (FNOs)? This is a first-line support role where you will be the first point of contact for network-related issues, ensuring swift troubleshooting, minimal downtime, and reliable fibre optic network performance.
? Non-Negotiables:

• Proven experience with Fibre Optic Networks & Layer 2 protocols (VLANs, STP, MAC tables, managed switches)
• Minimum 2 years' work experience in support or networking
• Strong troubleshooting skills in first-line network support
• Bilingual: English & Afrikaans

? WIIFM (What's in it for you):

• Join a growing fibre-focused technology team with career progression into network engineering
• Work on critical infrastructure with exposure to advanced network technologies
• Gain hands-on experience across Layer 2, fibre optic cabling, splicing, and testing
• Collaborative and supportive team culture

? Qualifications

• Networking certifications (CCNA, CompTIA Network+, or equivalent) advantageous
• Experience with fibre optic design, implementation, or maintenance beneficial

? Requirements
Technical Skills

• Solid understanding of Layer 2 networking (VLANs, STP, MAC tables, L2 VPN)
• Experience configuring and troubleshooting managed switches
• Knowledge of Ethernet, MPLS, and related protocols
• Familiarity with network monitoring & diagnostic tools
• Fibre optic cabling, splicing, and testing experience

Soft Skills

• Strong problem-solving and analytical ability
• Clear and professional communication (written and verbal)
• Ability to work independently while knowing when to escalate issues
• Customer-focused with resilience under pressure

?? Key Performance Areas (KPAs)

• Provide first-line support for fibre optic and Layer 2 networking issues
• Attend to ISP tickets and provide timely feedback to ISPs and end-users
• Troubleshoot, document, and resolve network issues efficiently
• Escalate unresolved cases to senior engineers where required
• Maintain accurate documentation and troubleshooting guides
• Perform routine network maintenance and assist with upgrades

? Apply Now This is a fantastic opportunity for a motivated Support Engineer looking to grow into a network specialist role while working with cutting-edge fibre optic and Layer 2 technologies.
?? Disclaimer: If you do not receive a response within 2 weeks, please consider your application unsuccessful.
? Contact:
For more information please contact:
Tristenn Schoeman

Skills Required