Job Description

Our well-established client in the pharmaceutical industry has a vacancy available for an IT SUPPORT / IT OPERATIONS ENGINEER (ENTRYMID LEVEL) based in Parktown.
Main Purpose of Job
Our client is seeking an entrymid-level IT Engineer to support and maintain the organisations IT infrastructure, cloud services, and end-user environments. This role includes active ticket-based support and requires someone who can work efficiently within an ITSM environment, respond quickly during incidents, understand core IT infrastructure and Azure cloud fundamentals, and take ownership of issues through to resolution. A key success factor in this role is speed of execution, particularly during incidents and high-impact support requests.
Education
Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related field
Equivalent practical experience will be considered in place of a formal qualification
Required Experience
13 years experience in IT Support, IT Operations, or Infrastructure Support
Proven experience working within a ticket-based system.
Exposure to environments where uptime, response time, and speed of execution are critical
Technical Skills
Strong understanding of IT infrastructure fundamentals
Windows operating systems (macOS advantageous)
Microsoft 365 / Office 365
Active Directory / Azure AD
Networking fundamentals (DNS, DHCP, TCP/IP)
Exposure to Microsoft Azure
Basic scripting or automation exposure
Experience in hybrid cloud/on-prem environments
Exposure to backup and disaster recovery concepts
Key Responsibilities
IT Support & Ticket Management
Log, manage, prioritise, and resolve IT support tickets via the approved ticketing system
Provide first- and second-line IT support (onsite and remote)
Prioritise tickets based on business impact and urgency
Communicate clearly with users and stakeholders regarding progress and resolution
Ensure tickets are accurately documented and closed with clear resolution notes
Incident & Crisis Response
Respond rapidly and decisively to high-priority incidents and system outages
Demonstrate speed of execution while maintaining structured troubleshooting
Escalate and coordinate with senior engineers or external vendors when required
Maintain calm, clear communication during incidents until full resolution
Infrastructure & Systems Support
Support endpoints, network connectivity, servers, and cloud-hosted systems
Perform routine system health checks and preventative maintenance
Assist with backup operations and basic disaster recovery activities
Cloud & Identity (Azure Focus)
Support Microsoft Azure services and cloud-based applications
Assist with Active Directory / Azure AD user provisioning and access management
Support Microsoft 365 / Office 365 environments
Understand hybrid (on-premise and cloud) environments
Security & Operational Controls
Apply endpoint security controls, including patching, antivirus, and MFA
Support access governance and least-privilege principles
Identify and escalate security risks or abnormal system behaviour
Please attach cv, qualification, id and driver's license

Skills Required