Job Description

Role overview

The successful individual will be responsible for providing technical assistance and support to users within the organization.

Primary responsibilities would include, but not be limited to - diagnosing, troubleshooting and resolving software, hardware, and network issues

Key Responsibilities

• Provide prompt and efficient IT support to end users within the organization
• Diagnose and resolve software, hardware, and network issues reported by users and escalate complex problems to senior team members
• Perform equipment and software installations, configurations, and upgrades
• Assist in maintaining IT infrastructure and ensuring network connectivity and security
• Set up and configure new computer systems, printers, and other peripherals
• Educate users on using software applications and hardware equipment effectively and patiently
• Document and track reported issues, resolutions, and troubleshooting steps in the knowledge base system
• Conduct regular technology audits to ensure software licenses and hardware resources are updated
• Collaborate with IT team members to identify recurring issues and participate in developing solutions to prevent them
• Stay updated with technological advancements and industry trends to provide efficient support

• A relevant tertiary qualification in Computer Science, Information Technology, or related field (an advantage)
• 3+ years experience as an IT Support Specialist or a similar role
• Good knowledge of computer systems, networks, software applications, and hardware components - (Healthcare/Medical equipment/systems experience would be advantageous)
• Proficient in diagnosing and resolving technical issues
• Familiar with operating systems i.e. Windows, etc.
• Strong analytical and problem-solving skills
• Effective communication skills (verbal and written) to successfully communicate technical solutions to non-technical individuals
• Able to work independently and collaborate with team members in a fast-paced environment
• Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar certifications (an advantage)

• Able to lift and move computer equipment, printers and peripherals
• Stamina to sit and stand for extended periods and provide on-site support if required
• Clear Criminal Record
• Valid drivers license and own transport
• Willing to work overtime (if and when required)

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