Job Description

Job Overview:
Join a dynamic UK-based technology company committed to delivering outstanding IT support services to the Recruitment sector. As an IT Support Engineer, you'll play a key role in ensuring clients receive efficient, timely, and high-quality technical support. You'll collaborate with a skilled technical team, contributing to ongoing growth and delivering exceptional customer experiences. This is a hybrid role post-onboarding, offering flexibility and the opportunity to work with cutting-edge infrastructure and cloud technologies.
Key Responsibilities:

• Provide first and second-line IT support via phone, email, and live chat.
• Own and resolve customer service requests in alignment with SLA commitments.
• Monitor and meet internal KPIs focused on service speed, accuracy, and customer satisfaction.
• Handle user onboarding and offboarding processes for client environments.
• Manage and maintain Microsoft 365, Azure, and client network infrastructure.
• Conduct regular maintenance across network, workstation, cloud, and cyber security platforms.
• Deliver a professional, world-class support experience to all clients.

Qualifications and Experience:

• Minimum 1 year of experience in an IT support role within a Managed Service Provider (MSP) or IT service environment.
• Proficient in Microsoft 365, Azure, and general IT infrastructure.
• Strong ability to work independently and take initiative.
• Familiarity with internal MSP tools and support systems.
• Basic networking knowledge is advantageous but not required.
• Access to a laptop, reliable internet connection, and a quiet, professional remote working environment.

Skills Required