Job Description

About NCR
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

JOB RESPONSIBILITIES:

IT support

• Efficient and timely configuration of PC /Mac device for end users
• Maintenance and repair/replacement of end-user hardware
• Efficient and timely installation and configuration of applications
• Creating and managing incidents using ServiceNow
• Work with business leads to ensure that PC/laptops/Macbooks are available for new starts and dispatched in a timely manner.
• Maintain network printers and engage with suppliers.
• Maintain AV equipment / conference rooms.

Business support

• Business continuity plan implementation and actively participate in its definition and development.
• Participate in local, regional, and global BCP/DR exercises.
• Maintain regular meetings with IT management and IT members of the group.
• Provide suggestions for improving processes and procedures within the team.

IT operations

• Smooth and uninterrupted functioning of IT infrastructure
• Provide local remote hands and eyes for global WAN/LAN teams.
• Support system outages and work to resolve problems and issues.

Skill set

• Advanced knowledge of Microsoft client operating systems xe2x80x93 Windows 10
• Experience with Microsoft autopilot tool / Microsoft Authenticator app / Intune (Company Portal)
• Preferred to have intermediate knowledge of Apple MacOS operating systems.
• Advanced knowledge of Microsoft office toolset and administrative functions
• Understanding of PC/laptop/MacBook hardware technologies
• Understanding of network terminologies and internet protocol
• Problem solving skills and ability to prioritize tasks and organize personal workflow.
• Ability to work under pressure.
• Availability to support out of hours activities.
• Availability to work shifts to support the business.
• Availability to support employees in remote locations

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.