Job Description

Job Title:

IT Support Engineer

Location:

uMhlanga, South Africa

Working Hours:

Monday to Friday, 3pm-1am

About Us

Shoreability is a growing Managed Service Provider (MSP) offering IT support to businesses across multiple industries. We pride ourselves on delivering fast, friendly, and reliable service to our clients.

We're looking for a skilled

IT Support Engineer

to join our remote team in South Africa. You'll support US customers for 2nd and 3rd line support covering Microsoft systems, networking, and VoIP.

What You'll Do

Provide full IT support for 2nd / 3rd line Troubleshoot issues in Microsoft 365, Windows 10/11, and Windows Server Set up and support VoIP systems (e.g. 3CX, Yealink) Handle desktop problems, user setups, printing, and software installs Manage VPNs, firewalls, DNS, DHCP, and other network tools Keep tickets and documentation accurate and up to date Work closely with UK clients and our remote technical team

What You'll Need

3+ years of IT support experience (MSP experience a big plus) Solid knowledge of Microsoft 365, Windows desktop/server, and VoIP Strong problem-solving skills and a proactive mindset Good understanding of networking basics Great communication skills in English Microsoft certifications (nice to have)

What We Offer

Competitive salary Core hours: 3pm-1am (SA time), Monday to Friday Occasional late shifts and one Saturday shift per month (on rotation) Exposure to a wide range of technologies Supportive, global team environment Training and career growth opportunities

Ready to support US clients from South Africa in a dynamic, remote IT role? Apply now and join the Shoreability team.

Job Type: Full-time

Pay: From R20000,00 per month

Ability to commute/relocate:

Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (Required)
Education:

Diploma (Preferred)
Experience:

Windows Desktop OS: 3 years (Required) M365 Admin: 2 years (Required) Microsoft Active Directory: 2 years (Required) Microsoft Windows Server: 2 years (Required) VoIP: 2 years (Preferred)
Expected Start Date: 2025/08/04