It Support Engineer
Centurion, Gauteng, South Africa
Job Description
Key Responsibilities1. IT Diagnostics
- Accurately diagnose hardware, software, and network issues.
- Investigate and resolve problems using technical manuals and user feedback.
- Stay updated with the latest tech trends through trade publications and seminars.
- Provide hands-on support and guidance to users.
- Assist with software installations and troubleshooting.
- Set up and configure equipment for employee use.
- Maintain detailed records of IT transactions and support activities.
- Document standard operating procedures for equipment maintenance and repairs.
- Develop training materials and conduct sessions on hardware/software usage.
- Empower users with knowledge to navigate systems confidently.
Software:
- Test and monitor performance.
- Oversee installations and conduct performance checks.
- Execute commands and verify system functionality.
- Adhere to governance protocols in support processes.
- Participate in governance committees and contribute to informed decision-making.
- Diploma in IT or related field
- Certifications: A+, N+, MCSE (or equivalent)
- Minimum 3 years of relevant experience
- 2-3 years in end-user support
Skills Required
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Job Detail
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Job IdJD1513911
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCenturion, Gauteng, South Africa
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EducationNot mentioned