Job Description

Job Summary

Key Responsibilities, Tasks and Activities

• Manage local IT projects at relevant sites and provide localization support and sign-off to global projects and milestones
• Support local IT projects at relevant sites and provide localization for global projects and milestones
• Oversee IT and data operations at relevant sites and report to regional or global counterparts
• Apply and adapt global policies and procedures to the local level
• Recognize and address user needs in alignment with the global IT function and teams; Identify opportunities at the local level to improve business value using Information Technology
• Ensure security of data, network access and backup systems - be local extension of global Cyber Security team
• Align and collaborate with the local IT team in managing the IT equipment at relevant sites within the practice lifecycle (such as laptops)
• Provide critical IT support for end-user (in case Service Desk cannot deliver)
• Take responsibility for maintaining the local IT asset and service catalogue
• Escalate critical incidents to the local IT team and regional managers or vendors as needed
• Engage and support in ongoing local license cost improvements and local compliance reviews? together with the local IT team and Global service & provider management
• Interact with vendor and service management at the local level regarding e.g., demand capturing, vendor evaluation and selection (joint activity with procurement), SLA management, performance reviews, commercial reviews, risk mitigations, identification of improvement

Qualification & Experience

• Bachelor's Degree in Computer Science, Business, Information Management, Information Systems, Engineering or related field or equivalent work experience
• 8+ years of relevant Information Technology experience
• Experience with agile / SCRUM IT project management
• Experience in managing and interacting with third party service providers
• Experience to support IT devices (i.e. Laptops, Printers, mobile devices), manage licenses, manage IT assets and services, and manage IT requirements

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