It Site Support Technician

Springs, Gauteng, South Africa

Job Description

Position Title: IT Site Support Technician Position Type: Temporary - Full-Time Position Location: Springs Grade: Requisition ID: 13128
We are currently seeking a motivated and enthusiastic IT Site Support Technician in our Springs Plant to provide onsite and remote support for a variety of IT hardware and software, including personal computers and peripherals, mobile phones, network printers, server and network hardware, computer room/network wiring closet facilities and phone systems.
This position reports to the Regional IT Services Manager and the successful candidate will work with remote network/system/database administrators, in-country IS resources and local end users. Responsibilities in this role include:

  • On-site and remote issue resolution & troubleshooting
  • Incident management and issue escalation, including logging calls, tier-II support and follow-up
  • Software testing and installation documentation in support of application packaging and deployment
  • Project delivery, including cost gathering, task identification and coordinating third party activities
  • Ensuring issues are adequately resolved, upcoming work is identified and local priorities are understood.

The ideal candidate will have three years’ experience in a similar role or any other IT related role. Along with post-secondary education and relevant certifications, you will have proven experience in problem solving and issue resolution. You must have demonstrated the ability to work both independently and under immediate supervision, function effectively under time constraints and multitask based on the nature of the work. Strong interpersonal and facilitation skills, along with excellent verbal and written English communication skills are essential. As the visible face of IS to our customers, you must always act with tact, diplomacy and assertiveness to enforce McCain standards. Some travel will be required to provide on-site support to business units within the region.
McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.

Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Employee Privacy Policy
Job Family:
Information Technology
Division: Global Technology
Department: IT SAF
Location(s): Springs || ZA - South Africa : Eastern Cape : Port Elizabeth || ZA - South Africa : Free State : Bloemfontein || ZA - South Africa : Gauteng : Bapsfontein || ZA - South Africa : Gauteng : Bedfordview || ZA - South Africa : Gauteng : Bronkhorstspruit || ZA - South Africa : Gauteng : Johannesburg || ZA - South Africa : Gauteng : Katlehong || ZA - South Africa : Gauteng : Springs || ZA - South Africa : KwaZulu-Natal : Durban || ZA - South Africa : Limpopo : Marble Hall || ZA - South Africa : Mpumalanga : Delmas || ZA - South Africa : North West : Lichtenburg || ZA - South Africa : Other : Reference job description || ZA - South Africa : Western Cape : CapeTown || ZA - South Africa : Western Cape : George Company: McCain Foods (S Africa)

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Job Detail

  • Job Id
  • Industry
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  • Total Positions
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
  • Job Location
    Springs, Gauteng, South Africa
  • Education
    Not mentioned