Job Description

A leading organization is seeking an IT Service Desk & Operations Manager to oversee IT support and infrastructure operations within the MIS department. This permanent role offers the opportunity to manage service continuity, lead a skilled team, and ensure compliance with ITIL standards and ISO processes.
What's in it for you?
You'll play a key role in ensuring operational excellence, managing IT resources, and driving service improvements that impact the entire business.
Key Responsibilities

• Plan, organize, and assign tasks to the RUN team
• Manage IT hardware resources, including inventory and capacity planning
• Ensure ITIL-compliant MIS support processes (ticketing, troubleshooting, monitoring, reporting)
• Oversee daily, weekly, and monthly production follow-ups
• Manage IT infrastructure contracts and SLAs, ensuring compliance and applying penalties where necessary
• Ensure adherence to security, licensing, and group IT policies
• Maintain compliance with ISO, ITIL, and QHSE processes
• Contribute to tenders and RFPs, and stay updated on emerging technologies

Job Experience and Skills Required Education:

• Degree in Information Technology or Computer Science
• ITIL Foundations certification

Experience:

• 10-15 years of relevant IT experience
• Strong knowledge of Microsoft environments
• Expertise in network/telecom (FortiGate certifications advantageous)
• Knowledge of VMWare virtualization technology (added advantage)

Skills:

• Managerial and leadership capabilities
• Strong troubleshooting and problem-solving aptitude
• Ability to manage multiple priorities in a fast-paced environment

Apply now!
For more exciting IT vacancies, visit: />
I also specialise in recruiting for:

• Software Developers (Back-End / Front-End / Full Stack)
• Mobile Developers
• Business & Systems Analysts
• BI & SQL Experts
• UI / UX Professionals
• Data Scientists / Data Analysts
• Big Data Professionals
• Cloud Experts
• Infrastructure Specialists
• DevOps / SecOps Experts
• Cyber Security Specialists
• SEO / Digital Designers

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for other suitable roles.
For more information, contact:
Frankie Deppe
Specialist Recruitment Consultant
Connect with me on LinkedIn!

Skills Required