Matric (Grade 12) with a basic IT-related certification or coursework (CompTIA, A+, N+ or equivalent).
0-6 months experience in an IT support or service desk environment (graduates welcome).
Good understanding of Microsoft Office and basic troubleshooting skills.
Excellent communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Ability to work under pressure and as part of a team.
Familiarity with retail or POS systems (advantageous but not essential).
Minimum Education Level: Diploma or Advanced Certificate Job Category: Information Technology (IT) Job Advert Summary We are seeking three enthusiastic and customer-focused Service Desk Agents to join the IT Department. This entry-level position is ideal for individuals who are passionate about technology and committed to providing excellent technical support to internal users across various business units and operational environments.