Job Description

Job Advert Summary

We are seeking three enthusiastic and customer-focused

Service Desk Agents

to join our IT Department at Head Office. This entry-level position is ideal for individuals passionate about technology and providing exceptional support to our internal users across stores, distribution centres, and head office departments.

Minimum Requirements

Minimum Requirements

Matric (Grade 12) with a basic IT-related certification or coursework (CompTIA, A+, N+ or equivalent). 0-6 months' experience in an IT support or service desk environment (graduates welcome). Good understanding of Microsoft Office and basic troubleshooting skills. Excellent communication and interpersonal skills. Strong problem-solving and analytical abilities. Ability to work under pressure and as part of a team. Familiarity with retail or POS systems (advantageous but not essential).

Why Join Us?

Gain hands-on experience in a dynamic retail IT environment. Work closely with experienced IT professionals and receive ongoing support and development. Be part of a company that values its people and communities.

Duties and Responsibilities

Key Responsibilities

Man the Service Desk telephone lines and respond promptly to user requests. Log all incidents and service requests on the IT service desk system and assign them to the appropriate resource. Provide first-level support for Head Office and store users on hardware, software, and business systems. Troubleshoot and resolve basic IT issues (e.g. printers, tills, scanners, pricing, network connectivity). Monitor incidents to ensure service levels are met and escalate where necessary. Liaise with stores and suppliers to ensure timely resolution of IT issues. Maintain accurate and up-to-date records of incidents and actions taken. * Contribute to the team by sharing knowledge and supporting colleagues as needed.