Job Description

Location: Hybrid
Employment Type: Full-Time
Industry: Information Technology | IT Services | IT Operations
About the Role
WatersEdge Solutions is partnering with a technology-driven client to recruit an IT Service Delivery Manager responsible for ensuring the consistent and high-quality delivery of IT services. This role requires a proactive and detail-oriented professional to oversee service performance, manage third-party vendors, and act as a key bridge between IT teams and business stakeholders. It is ideal for someone early in their IT career with a solid technical foundation and a passion for operational excellence.
Key Responsibilities
Manage day-to-day IT service delivery across systems and platforms
Monitor service performance and ensure SLAs/KPIs are met
Resolve incidents, problems, and service requests within defined timeframes
Identify and address service risks or performance gaps
Serve as a liaison between IT and business stakeholders
Coordinate incident response, root cause analysis, and change management
Liaise with vendors and monitor third-party service level compliance
Maintain accurate service documentation and contribute to governance
Drive continuous improvement aligned with ITIL best practices
What You'll Bring
Minimum 3 years' experience in IT service delivery or operations
IT degree or diploma (e.g., Computer Science, Information Systems)
Working knowledge of IT infrastructure and support environments
Familiarity with ITIL frameworks (certification is advantageous)
Strong coordination and organisational skills
Excellent verbal and written communication abilities
Problem-solving mindset with high attention to detail
Ability to work under pressure and manage multiple priorities
Nice to Have
ITIL Foundation or Practitioner Certification
Experience working in a global or multi-region support environment
Familiarity with service desk platforms such as Jira Service Management or Freshservice
Exposure to compliance requirements such as ISO 27001 or SOC 2
What's On Offer
Competitive salary based on experience and qualifications
Hybrid working model with flexibility
Opportunity to grow into IT leadership roles
Supportive and structured team environment
Professional development and certification support
Company Culture
Our client fosters a solutions-driven, collaborative culture grounded in accountability and innovation. Employees are encouraged to take ownership, solve problems proactively, and drive improvement in systems and service delivery. The work environment is agile, inclusive, and committed to excellence, with strong support for learning, process refinement, and career growth in a global context.
If you have not been contacted within 10 working days, please consider your application unsuccessful.

Skills Required