It Service Delivery Manager (infrastructure)
Johannesburg, Gauteng, South Africa
Job Description
What Youll Be Doing
- Oversee the day-to-day delivery and performance of IT infrastructure services (networks, servers, storage, cloud, enterprise systems).
- Ensure reliability, security, and alignment of IT services with business needs.
- Manage incident, problem, and change processes.
- Enforce, refine, and implement SLAs/OLAs to ensure accountability.
- Lead vendor and contract management, including negotiations and performance reviews.
- Work closely with stakeholders and leadership to align IT services with strategic goals.
- Drive continuous improvement and provide clear communication on IT service performance.
- 5+ years experience as an IT Service Delivery Manager in infrastructure environments.
- Formal qualification(s) in ITIL, ITSM, or related frameworks.
- Solid understanding of IT infrastructure and IT Security.
- Experience in managing SLAs/OLAs for both internal teams and external vendors.
- Strong stakeholder engagement and vendor relationship skills.
- Change management experience and familiarity with transformation frameworks.
- Degree in IT
- IT Security & Infrastructure certifications (e.g., A+, N+, Security+).
- Knowledge of ITIL frameworks and industry best practices.
- A problem-solver who thrives under pressure.
- Passionate about technology and service excellence.
- Assertive communicator, strong collaborator, and relationship builder.
- Professional, well-spoken, and emotionally mature.
Reporting To: Head of Infrastructure.
Start Date: ASAP
How to Apply
Send your CV to
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Job Detail
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Job IdJD1512992
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned