Job Description

Job Opportunity: IT Service Delivery Manager - Infrastructure
Location: Parktown, Gauteng (Onsite)
Contract Type: Permanent
Salary: R600 000 per annum (Medical Aid & Pension inclusive) + Performance Bonus
Closing Date: Friday, 12 September 2025
Are you passionate about ensuring IT services run seamlessly and deliver real value to the business?
We are looking for an experienced IT Service Delivery Manager to lead the delivery, performance, and continuous improvement of our infrastructure services.
This is an exciting opportunity to play a key role in managing IT operations, driving service excellence, and building strong relationships across business and vendor environments.
What You'll Be Doing

• Oversee the day-to-day delivery and performance of IT infrastructure services (networks, servers, storage, cloud, enterprise systems).
• Ensure reliability, security, and alignment of IT services with business needs.
• Manage incident, problem, and change processes.
• Enforce, refine, and implement SLAs/OLAs to ensure accountability.
• Lead vendor and contract management, including negotiations and performance reviews.
• Work closely with stakeholders and leadership to align IT services with strategic goals.
• Drive continuous improvement and provide clear communication on IT service performance.

What We're Looking For

• 5+ years' experience as an IT Service Delivery Manager in infrastructure environments.
• Formal qualification(s) in ITIL, ITSM, or related frameworks.
• Solid understanding of IT infrastructure and IT Security.
• Experience in managing SLAs/OLAs for both internal teams and external vendors.
• Strong stakeholder engagement and vendor relationship skills.
• Change management experience and familiarity with transformation frameworks.

Preferred Qualifications

• Degree in IT
• IT Security & Infrastructure certifications (e.g., A+, N+, Security+).
• Knowledge of ITIL frameworks and industry best practices.

Who You Are

• A problem-solver who thrives under pressure.
• Passionate about technology and service excellence.
• Assertive communicator, strong collaborator, and relationship builder.
• Professional, well-spoken, and emotionally mature.

Working Hours: 08h00 - 16h30 (Monday to Friday), with overtime as required.
Reporting To: Head of Infrastructure.
Start Date: ASAP
How to Apply
Send your CV to with the subject line: Application - IT Service Delivery Manager.
Please note: If you do not hear back within 2 weeks of the closing date, your application has unfortunately been unsuccessful.
For more information please contact:
Charlene Kleyn

Skills Required