Job Description

A global pharmaceutical company has a 6 month contract position for an IT Coordinator.
Job Purpose:

• The IT Coordinator is a hybrid role where the role holder will provide both IT Support to end users and work collaboratively across all businesses within the affiliate to understand requirements and ability to leverage current solutions when appropriate.
• Maintains effective relationships with all levels of management at the affiliate. He or she is the IT steward of the IT portfolio at the site.
• Works with all levels of IT management to understand portfolio planning and ensure adherence to corporate direction related to global solutions and PMO requirements to ensure projects compliance is maintained in the local PMO system and coordinated demand management portfolio and compliance locally and regionally.
• Assist with Audits, to ensure proper recertification repository is maintained at the different sites for system and infrastructure requirements.
• Assist in the delivery of IT solutions or infrastructure solutions, collaborating with all lines of business for the benefit of the affiliate locally and regionally when required. Ensuring delivery and support of all IT solutions used in the country (e.g. BPCS legacy ERP system, WATS asset management, local payroll system etc.).
• Provide end-user support, incident management and ticket management at the local site. Provide end-user trainings when required participate in change management according to local demand

Education:

• Degree in IT Or Computer Science and/or engineering

Experience:

• Work Experience - At least 5-10 years of experience in IT, preferably in the health care industry but not a must. Demonstrated end-user management and projects management or implementation, preferable PMI certification but not a must.
• Integrity - Must deliver on time and meet expectations of customers
• Interpersonal Skills -Must be a strong team player to support IT's efforts and goals within the affiliate. Must be able to work with all levels of management from general manager to finance director to individual contributor
• Coordinator - Must be excellent at coordinating the activities of all service providers within Division IT and BTS
• Technical and Analytical Skills - Able to detect, understand and solve all kinds of IT- related problems.
• Detailed knowledge of standard computing environments (Business Systems, Windows, Office communication, ERP, LAN/WAN, network and system security).
• Basic understanding of accounting. Project management. Experience/understanding of commercial standard processes (finance, controlling, purchasing, logistics) of a large organization.
• Understanding and experience of applications, lifecycle management, documentation requirements
• Excellent communication skills (both written and verbal) and ability to relate with users, service providers, and management
• Proactive and self-motivated approach, able to work independently
• Strong analytical skills and the ability to combine technical knowledge with customer support skills

Working knowledge of the following technologies:

• Active Directory user functions (ADS & Exchange)
• Windows 10, 11
• Anti-virus / anti-malware programs / cyber-security
• SCCM
• Building/imaging computers
• Network technologies, Wiring / Cabling
• Mobile Devices
• Installation and support of wide range of peripherals
• SOX compliance knowledge
• ITIL framework knowledge

Language Skills - Fluency in English and one local language is essential. Additional languages a plus.
Candidates that meet the criteria may submit their applications via this portal or via vacancy link on www.mnarecruitment.com
Should you receive no feedback within 7 days, please accept your application as unsuccessful.

Skills Required