Job Description

IT Product Owner (Permanent) Cape Town, Western Cape
We are seeking an experienced and detail-oriented Product Owner to join our client's team. The successful candidate will manage the product backlog, translate business requirements into technical deliverables, and oversee the delivery of high-quality solutions. This role requires close collaboration with business stakeholders, development teams, and IT operations, with a strong focus on Point of Sale (POS) systems, Agile methodologies, and ITIL-aligned service management.
Key Responsibilities

• Define and maintain the product backlog in line with business objectives and priorities.
• Work with stakeholders to capture, document, and prioritise requirements.
• Translate requirements into user stories and acceptance criteria.
• Lead sprint planning, backlog refinement, reviews, and retrospectives.
• Coordinate with cross-functional teams to ensure the timely delivery of features and enhancements.
• Oversee incident, problem, and change processes aligned to ITIL standards.
• Act as subject matter expert for POS systems, ensuring stability and continuous improvement.
• Monitor performance and gather feedback to drive enhancements and enhance the user experience.

Qualifications and Experience

• Bachelor's degree in IT, Computer Science, Business, or equivalent experience.
• 3-5 years' proven experience as a Product Owner in a software development environment.
• Strong knowledge of Agile methodologies (Scrum/Kanban).
• Hands-on experience with JIRA or other Agile tools.
• Understanding of ITIL processes (incident, problem, change).
• POS system experience (implementation or support).
• Excellent communication, stakeholder management, and presentation skills.
• Strong analytical and decision-making abilities.

Preferred Certifications

• Certified Scrum Product Owner (CSPO) or equivalent Agile certification.
• ITIL Foundation Certification.

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Skills Required