Job Description

Job SummaryIT Operations Technician (Linux, MySQL, Windows) IT - Support
Stellenbosch - Western CapeENVIRONMENT:A dynamic FinTech company seeks a dedicated & presentable IT Operations Technician to deliver exceptional service to its customers. You will manage all onsite installation, repair, maintenance and test tasks, install POS terminals (including OS & applications) while diagnosing errors or technical problems and determine proper solutions. You will be expected to strive for service success that improves customer satisfaction, and you should display a willingness to learn and to share knowledge on a day-to-day basis. Applicants will require 2-3 years proven work experience in a similar role including having working knowledge of Ethernet and wireless computer networks, MySQL, Linux (Ubuntu Server), Windows, POS and Fault Finding on Access Control and Time & Attendance Systems (Including hardware and software components).DUTIES:

• Provide service and customer support during field visits or dispatches.
• Manage all onsite installation, repair, maintenance and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Tie workflow to schedule.
• Produce timely and detailed service reports.
• Follow documented processes and flows.
• Operate vehicle in a safely manner and use field automation systems.
• Follow all companys filed procedures and protocols.
• Cooperate with the Technical team and share information across the organisation.
• Comprehend customer requirements and make appropriate recommendations and/or briefings.
• Support and troubleshooting of installed hardware and software.
• Troubleshoot, test, repair and service technical equipment.
• Maintenance and installation of various other hardware solutions and systems as required.
• Build positive relationships with customers.

REQUIREMENTS:

• 2 - 3 Years proven work experience (Preferred).
• Working knowledge of Ethernet and wireless computer networks.
• Working knowledge of MySQL databases, Linux (Ubuntu Server) and Windows.
• Fault Finding on Access Control and Time & Attendance Systems (Including hardware and software components).
• Installation of POS terminals (including OS and applications).
• Familiarity with mobile tools and applications.
• Previous experience with bank card devices is a bonus.
• Code 8 Driver's Licence and own reliable transport (essential).
• Contactable references.

ATTRIBUTES:

• Excellent communication skills verbal & written (English & Afrikaans).
• Presentable and personable.
• Good timekeeping skills.

Apply for this JobDatafinRecruiter

Job Mail