Job Description

Role Title: Operations Configuration Specialist (Advanced - 4-6 years relevant experience)
Location: Midrand/Menlyn/Rosslyn/Home Office rotation
Contract Type: Fixed-Term (ASAP - 31 December 2027)
Citizenship: South African citizens and permanent residents preferred. Valid work permit holders will also be considered.
A leading global IT environment is seeking an experienced Operations Configuration Specialist to join a high-performing team focused on enterprise-level IT Service Management. The role offers the opportunity to work with cutting-edge technologies and methodologies in a dynamic, international environment.
Key Responsibilities:

• Serve as the Subject Matter Expert (SME) for Configuration Management and CMDB-related activities.
• Establish, develop, and improve Service Configuration processes, including integration points with related ITSM processes.
• Plan and coordinate all CMDB-related activities and ensure adherence to standards.
• Consult on Configuration Management processes and tools across IT infrastructure environments.
• Monitor and drive configuration data quality and alignment with defined KPIs.
• Ensure compliance with process controls and data standards across teams.
• Collaborate with ITSM, enterprise architecture, and infrastructure stakeholders.
• Develop training content and lead knowledge-sharing sessions for stakeholders and team members.
• Maintain and update documentation, standard operating procedures, and knowledge articles.
• Report insights, requirements, and improvement suggestions to process and product owners.

Essential Skills Requirements:

• Proven experience in IT Service Management (ITSM), including multi-team and multi-region collaboration.
• Extensive experience with large-scale ITSM platforms (e.g. ServiceNow, BMC Remedy Helix).
• Proficient in Configuration Management Database (CMDB), CI data models, and Common Service Data Model (CSDM).
• Strong practical knowledge of ITIL v4 principles and processes.
• Familiarity with Agile Working Model (AWM) and ability to fulfill team charter responsibilities.

Advantageous Skills Requirements:

• Experience designing and maintaining service models using ServiceNow CSDM.
• Understanding of IT infrastructure environments and technologies, including:

• Operating systems (Windows, Linux)
• Data Centres, Networks, Databases, Web and Cloud technologies (AWS, Azure)
• Storage and middleware platforms
• Ability to conceptualise complex technical information and perform detailed analysis.
• Experience developing governance frameworks to ensure data quality and verification.
• Skilled in training delivery and providing SME-level input in knowledge-sharing forums.
• Strong grasp of enterprise architecture principles and frameworks.
• Experience working with DevOps processes and toolchains.
• Background in Release Management for critical production environments.
• Experience working in Agile teams and using Agile tools.
• Understanding of project management methodologies in software development.
• Analytical mindset with a focus on improving processes and operational efficiency.
• Capable of driving initiatives to completion within deadlines, including progress reporting.
• Strong documentation skills and experience creating SOPs aligned with Agile models.
• Knowledge of IT Process Steering and Governance frameworks.
• Familiarity with IT Operations and support models.
• Previous experience in large global IT organisations (advantageous).
• German language skills beneficial but not mandatory.
• Excellent interpersonal and communication skills, including the ability to work across cultural and organisational boundaries.
• Resilience under pressure, strong self-motivation, and an independent learning mindset.
• Proactive, team-oriented approach with flexibility to take on varying tasks.

Minimum Qualifications & Experience:

• Information Technology degree or diploma.
• Fluent English communication skills (spoken and written).
• ServiceNow certifications (ITSM Fundamentals, CSDM, CMDB).
• ITIL v4 certification (advantageous).
• Minimum 5 years' experience in IT Service Management roles.

What You'll Gain:

• Exposure to an enterprise-scale, global IT landscape.
• Flexible working hours (1960 hours annually).
• Hybrid work model with remote flexibility.
• Modern, tech-forward office environments.
• High work-life balance and dynamic global team culture.
• Access to exclusive employee benefits (where applicable).

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Also note, that if you have not received a response from us within 2 weeks, your application was unsuccessful.
Candidates MUST be based in Gauteng or WILLING TO RELOCATE!
iSanqa is your trusted Level 2 BEE recruitment partner, dedicated to continuous improvement in delivering exceptional service. Specializing in seamless placements for permanent staff, temporary resources, and efficient contract management and billing facilitation, iSanqa Resourcing is powered by a team of professionals with an outstanding track record. With over 100 years of combined experience, we are committed to evolving our practices to ensure ongoing excellence.

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