Job Description

IT OPERATIONS AND IT SECURITY MANAGER (6 - 12 months contract) - Cape Town (Western Cape, SA) Preferable OR The Netherlands / Ireland / UK (Hybrid)
Highly Competitive Package depending on Qualification and Years of relevant experience
6-12 MONTH CONTRACT
Our Client, a Global Investment firm is seeking a hands-on IT Operations and Security Manager to own the full IT operations and security domain for their organisation.
One would describe you as a strategi technical problem-solver who possesses strong analytical and project management skills with high levels of integrity, work ethic and discretion.
You are a self-driven, proactive, and delivery-focused professional who is a collaborative and effective communicator committed to fostering a culture of innovation, accountability and continuous improvement. Manage and Influence stakeholders and drive decision-making at all organizational levels.
Main Purpose of the Role:
To manage and govern their outsourced IT environment via a Managed Service Provider (MSP), ensure compliance with international regulations (including DORA, GDPR, and POPIA), and lead improvement initiatives across IT Operations, Support, Security, Supplier Management, and Operational Resilience.
This role is accountable for:

• IT Operations
• IT Support
• IT Security
• Related optimisation initiatives across the function

Key Duties & Responsibilities:
IT Operations (vis MSP)

• Own and oversee day-to-day IT operations delivered by the MSP - infrastructure, end-user computing, cloud services, device management, access management and applications.
• Manage service delivery and enforce SLAs and KPIs across performance, incident management, availability, and change control.
• Lead regular reviews with the MSP to drive service improvement and cost efficiency.
• Govern access management, endpoint management, asset management, and backups.

IT Support

• Ensure high-quality IT support services are available to all staff globally, resolving issues efficiently.
• Monitor and analyse support ticket trends; lead root cause resolution and long-term fixes.
• Champion an excellent end-user experience, collaborating closely with the MSP and internal stakeholders.

Information Management (across CFM SharePoint environment)

• Governance and Compliance: Define and enforce policies for document retention, access control, and data classification to ensure compliance with internal standards and external regulations (e.g. GDPR, ISO 27001).
• Access and Permissions Management: Oversee role-based access controls (RBAC) and audit trails to ensure only authorised personnel can access sensitive or critical information stored on SharePoint.
• Content Lifecycle Management: Implement structured processes for content creation, approval, archiving, and disposal to maintain data integrity and reduce information sprawl.
• Security Monitoring and Incident Response: Monitor SharePoint activity for anomalies or unauthorised access attempts, and coordinate with security teams to investigate and respond to incidents.
• Drive best practice across how SharePoint should be used and kept up to date/relevant

Information Security (IT Sec)

• Develop and maintain the information security policies, standards, and awareness training.
• Oversee cyber threat monitoring, patch management, and security incident response (via MSP and internal controls).
• Conduct internal security assessments and audits; prepare for and support external audits.
• Ensure role-based access controls (RBAC) and secure configuration of systems and tools.
• Be the CISO and DPO for the organisation

Compliance & Audit

• Ensure the IT landscape maintains its obligations under legislation and regulations, including

• DORA (Digital Operational Resilience Act - EU)
• GDPR (General Data Protection Regulation - EU)
• POPIA (Protection of Personal Information Act - South Africa)
• Lead the preparation, execution, and closure of IT and IT security audits.
• Own technical documentation, controls, and risk registers relevant to IT and InfoSec.

Optimisation & Projects

• Drive continuous improvement and optimisation across IT Ops, IT support, IT Sec, and MSP/ICT vendor services.
• Deliver IT-related projects including tooling improvements, automation, onboarding/offboarding, and compliance upgrades.
• Evaluate and implement new solutions in collaboration with stakeholders and the MSP.

Supplier & Vendor Management

• Own relationships with key IT suppliers, especially the MSP.
• Govern contracts, renewals, performance monitoring, and vendor risk management.

• Lead IT supplier reviews and service improvement planning.

Qualifications, Skills and Experience

• Degree in Computer Science, Enginee

Skills Required