Job Description

About the job IT Officer
IT Officer - 3 Month Contract
Qualifications
Degree or Diploma in Information Technology or Computer Science
Network skills (N+ Certificate)
AWS and Azure certification (advantageous)
ITIL foundation certification (advantageous)
Experience
Minimum of 5 years of relevant experience in IT
Working knowledge of IT Service Desk ticketing systems
Basic administration of Microsoft Identity Manager (MIM)
Basic administration and skills in Microsoft operating systems and Office 365
Working knowledge of desktop imaging and deployment
Proficient in PC hardware, software, and printer troubleshooting
Responsibilities

• Contribute to designing and planning the transition in hardware and software infrastructure (if part of the BUILD domain)
• Provide IT support for users through the Service Desk (if part of the RUN domain)
• Ensure continuity of service (if part of the RUN domain) for Operations, including hardware and software infrastructure, on a day-to-day basis:

Network / Telecommunications: Cabling, Switches, Optimizers, Routers, Firewall, Proxy, SSL VPN gateways, WAN, WiFi, Video-Conferencing systems, and other equipment (UPS, AirCon, Genset, IoT, etc.)
Systems: Servers (Windows/Linux or iSeries), data backup systems, business applications, communication and collaborative tools
End users: PCs, Thin Clients, Smartphones/Tablets, Printers, Satellite phones, Scanner guns, Headsets
Ensure ITIL MIS support processes: single point of contact for helpdesk, ITSM ticketing, troubleshooting, log analysis, reporting, Centreon monitoring
Manage IT hardware resources (inventory)
Implement and act on plans, organizational tasks, and activities assigned to the RUN and/or BUILD teams
Uphold The Companys group norms and policy compliance: Use only business applications/MIS services aligned with The Company IT catalogue
Apply The Companys security and licensing policies
Carry out other delegated tasks as assigned by the reporting manager, within skill set and experience
Occasional travel to The Company sites for IT projects, implementation, or training
Engage in systems administration including:
General computer support
Software installations and upgrades
Network and printer support
Deployment of equipment
Inventory management
Participate in rotational after-hours and onsite support (The Company operates 24/7 with various WMS and TMS systems)
Create and manage specific project plan activities in collaboration with:
Business stakeholders
IT Service Desk & Operations Manager
Cluster MIS Manager
IT Infrastructure Engineer
Coordinate documentation, testing, and training efforts related to project plans
Continuously evaluate and adjust within project timelines to mitigate risks to project success
Ensure project prioritization and sequencing based on business needs and operational demands
Participate in monthly project meetings to:
Review key activities undertaken
Discuss implementation challenges
Plan key activities for the upcoming month with the MIS Manager
Ensure compliance with current responsibilities and legal requirements related to Quality, Health, and Safety standards
Report hazards, incidents, and injuries in line with legislation and The Companys reporting procedures
Participate in programs and assessments to improve the IMS system in the workplace