It Network Support Dispatch East London, Sount Africa
East London, Eastern Cape, South Africa
Job Description
Hands & Feet (H&F) Support
- Physical onsite assistance to enable remote troubleshooting and remediation.
- Console connectivity to network devices (switch/router/firewall) as instructed by the Remote
- Providing physical access support to the Remote Support Team (e.g., opening racks, locating
- Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling
Network Hands & Feet
Engineer must have basic understanding of network devices sufficient to:
- Identify network equipment types, ports, power supplies, uplinks, and patch panel layouts.
- Follow remote instructions accurately (step-by-step) without deviating from approved
- Perform basic checks: link lights, port mapping verification, cable reseat, label verification.
- Rack mounting/unmounting of network devices per site rules and safety practices.
- Patch and dress cables to basic professional standard (as instructed).
- Coordinate with Remote Support Team for post-install verification.
- Perform basic level initial actions (only as instructed by the Remote Support Team), such
o Connecting console and granting remote access session (screen share/terminal access
where applicable).
o Executing clearly provided command steps (copy/paste) when approved.
o Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly
instructed and approved
Requirements:
Working at Heights Training Certificate
Medical Fitness Certificate
Requirements
Required Tools
Laptop (Windows/macOS) with terminal tools (e.g., PuTTY/teams/Anydesk) and with full administrator right.
Console cable (e.g., RJ45-to-USB/Serial as applicable) and required adapters
Spare Patch Cord/Cable (5m) x 2
Basic screwdriver kit (Phillips/flathead/torx as applicable)
Basic cable testing tools for damage identification (e.g., cable tester; other basic testers)
Crimping tool and cutter
RJ45 terminator (surplus)
Labelling Machine
Skills Required
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Job Detail
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Job IdJD1654455
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationEast London, Eastern Cape, South Africa
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EducationNot mentioned