Job Description

How you'll role
The IT Manager is responsible for operational management, with a strong focus on applications, outsourced software development, integrations, and ensuring IT effectively supports business operations. The role includes managing development environments, prioritising system changes with business stakeholders, overseeing API integrations, controlling software-related costs, and engaging across all business levels including executive and C-suite. You'll also lead a team responsible for application support and acts as the key contact for IT-related needs within the company, in addition, you'll be accountable for ensuring IT infrastructure services provided through IT Shared Services (including hosting, networks, backups, patching, and cybersecurity), consistently meet operational and business continuity requirements.
What you'll do
Application Management

• Manage daily operations of critical business applications

• Oversee development/testing environments, CI/CD pipelines, and release cycles

• Ensure stable, secure, high-performing integrations and APIs

Collaboration & Enhancements

• Partner with business units to prioritise and approve fixes, enhancements, and new features

• Coordinate external dependencies and integrations for smooth operations

Vendor & Cost Management

• Maintain strong relationships with software vendors and partners

• Track, manage, and report all software-related costs (development, licensing, renewals, integrations)

• Monitor licensing, vendor invoices, and budget allocations

Infrastructure & Shared Services

• Ensure IT Shared Services deliver reliable infrastructure (uptime, backups, patching, security)

• Monitor infrastructure performance and resolve risks/issues for the client's systems

• Track patching, backup health, system availability, and endpoint protection

• Support upgrades, capacity planning, and recovery testing

Team Leadership

• Lead an IT team focused on application support and incident resolution

• Set priorities, coach, and build a collaborative, high-performance culture

• Align team efforts with business priorities and evolving technology needs

Compliance & Audits

• Support internal/external audits with documentation, access records, and controls

• Track/resolve audit findings and improve change tracking, patching, and backup testing

• Promote operational readiness and sound IT practices

Stakeholder Engagement

• Act as key IT contact, liaising with senior/executive stakeholders

• Communicate timelines, risks, incidents, and system updates in a clear, business-friendly way

• Contribute to planning discussions where systems/technology are critical

Budget & Reporting

• Manage IT budget across software, development, and services

• Produce regular performance, risk, budget variance, and system update reports

• Identify and pursue cost optimisation and service improvement opportunities

What you'll need

• Bachelors degree in information technology, Computer Science, or related discipline

• Minimum 3 -5 years in IT management roles, including experience with outsourced software development

• Strong understanding of application lifecycle management, environments, and integrations

• Familiarity with infrastructure concepts such as patching, backups, firewalls, and endpoint protection

• Experience supporting audit and compliance reviews

• Demonstrated ability to lead teams and collaborate across business functions

• Solid experience managing budgets and producing business-aligned reports

• Application and vendor coordination

• Infrastructure awareness and accountability

• Effective stakeholder engagement, including C-level

• Strong leadership and team development

• Practical follow-through on risk and audit items

• Financial management and reporting

Skills Required