Job Description

IT Manager


Babylonstoren is seeking a talented and dedicated IT Manager to oversee the estate's IT operations, infrastructure, and strategy. This role requires both hands-on technical expertise and strong leadership skills to ensure secure, reliable, and guest-focused technology services.

Requirements

Bachelor's degree in IT, Computer Science, Information Systems, or equivalent experience. 2-5 years' experience in IT operations, with exposure to project leadership. Experience in hospitality or retail environments, cloud platforms (Azure/AWS), PowerShell scripting, and ITIL/cybersecurity frameworks will be an advantage. Fluency in Afrikaans and English. Knowledge of IT systems, networking, security, databases, and telephony. Proficiency in Microsoft 365 administration across Windows and macOS environments. Excellent project management, problem-solving, and decision-making skills. Familiarity with IT best practices, compliance standards, and disaster recovery processes.

Only affirmative action candidates will be considered.

Responsibilities

Develop and implement an IT strategy aligned with operational goals and guest expectations. Oversee the installation, configuration, and maintenance of hardware, software, servers, networks, and communication systems. Ensure core systems (property management system, POS, Wi-Fi, conferencing, back-office applications, etc.) are secure, reliable, and fully functional. Manage LAN, WAN, VPN, and wireless networks across the estate. Monitor system performance, conduct regular backups, apply updates, and conduct disaster recovery testing. Provide responsive IT support to staff and ensure the availability of consistent guest-facing systems (internet access, in-room entertainment, POS). Implement and maintain cybersecurity policies and controls, ensuring compliance with POPIA and other regulations. Prepare and manage the IT budget, evaluate vendors, negotiate contracts, and oversee SLAs. Maintain documentation of IT assets, configurations, and procedures. Train staff on the secure and effective use of IT systems. Lead IT projects such as infrastructure upgrades, migrations, and deployments. Manage virtualisation platforms (Hyper-V or similar) and multiple VM environments. Participate in after-hours and weekend standby support. * Lead and develop a small IT support team.