Job Description

IT Manager
Babylonstoren is seeking a talented and dedicated IT Manager to oversee the estate's IT operations, infrastructure, and strategy. This role requires both hands-on technical expertise and strong leadership skills to ensure secure, reliable, and guest-focused technology services.
Requirements

• Bachelor's degree in IT, Computer Science, Information Systems, or equivalent experience.
• 2-5 years' experience in IT operations, with exposure to project leadership.
• Experience in hospitality or retail environments, cloud platforms (Azure/AWS), PowerShell scripting, and ITIL/cybersecurity frameworks will be an advantage.
• Fluency in Afrikaans and English.
• Knowledge of IT systems, networking, security, databases, and telephony.
• Proficiency in Microsoft 365 administration across Windows and macOS environments.
• Excellent project management, problem-solving, and decision-making skills.
• Familiarity with IT best practices, compliance standards, and disaster recovery processes.

Only affirmative action candidates will be considered.
Responsibilities

• Develop and implement an IT strategy aligned with operational goals and guest expectations.
• Oversee the installation, configuration, and maintenance of hardware, software, servers, networks, and communication systems.
• Ensure core systems (property management system, POS, Wi-Fi, conferencing, back-office applications, etc.) are secure, reliable, and fully functional.
• Manage LAN, WAN, VPN, and wireless networks across the estate.
• Monitor system performance, conduct regular backups, apply updates, and conduct disaster recovery testing.
• Provide responsive IT support to staff and ensure the availability of consistent guest-facing systems (internet access, in-room entertainment, POS).
• Implement and maintain cybersecurity policies and controls, ensuring compliance with POPIA and other regulations.
• Prepare and manage the IT budget, evaluate vendors, negotiate contracts, and oversee SLAs.
• Maintain documentation of IT assets, configurations, and procedures.
• Train staff on the secure and effective use of IT systems.
• Lead IT projects such as infrastructure upgrades, migrations, and deployments.
• Manage virtualisation platforms (Hyper-V or similar) and multiple VM environments.
• Participate in after-hours and weekend standby support.
• Lead and develop a small IT support team.

Skills Required