Job Description

Requirements:

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• Minimum of 8 years of experience working in IT operations, supervising technology teams, and overseeing large information technology projects.
• Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems.
• Excellent project management skills.
• Willing to travel

Duties and responsibilities:

• Implementing and driving change according to the IT Strategy
• Project managing IT Projects, both hardware and software
• Visiting sites to support implementations and reviews of the company IT implementations
• Work closely with senior management across departments to propose improvements to the existing IT systems and infrastructure
• Supporting and updating IT SOPs.
• Set and implement IT standards and processes in compliance with industry standards
• Run and share regular operation system reports with senior staff
• Manage and coordinate the provision of server and network services, telecommunication, and data management
• Procure and manage relationships with hardware and software vendors
• Supporting remote sites by actioning requests for enhancements, change requests, updating configuration and updating required modules as needed.
• Communication of system updates such as new features to the various site personnel.
• Supporting the IT Executive where needed.
• Supporting the company software ecosystem.
• Ensuring adequate training documentation is in place and up to date.
• Ensuring adequate reporting on IT Solutions data is in place.
• To service IT users requests and incidents within defined SLAs.
• To provide support to all IT disciplines within the company.

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