Job Description

mothers2mothers (m2m) is a proudly African NGO that unlocks the power of women to end health inequities. We employ, train, and support women living with HIV as frontline health workers across sub-Saharan Africa--called Mentor Mothers. These women deliver life-saving health services, educate communities, and create brighter futures for millions of families. Since 2001, m2m has reached over 17 million women and children with critical health services and support, proving that when women lead, communities thrive. We have also partnered with governments on more than 10 major initiatives to scale our impact. Now, at a time of unprecedented disruption to funding models for NGOs, we are more determined than ever to achieve our dream of helping to end the HIV/AIDS pandemic by 2030, and create a future where health for all creates opportunity for all. That vision requires bold philanthropic investment -- and that's where you come in. For more information, visit www.m2m.org



Job Title
IT Manager
Organisation Levels
mothers2mothers -> m2m Head Office -> Finance
Location
Cape Town - , 8000 ZA (Primary)

Type of position
Permanent
Education
Degree
Closing Date
11/2/2026

The IT Manager will lead and manage all aspects of IT operations, projects, and governance at mothers2mothers (m2m), supporting the organisation's mission to end mother-to-child HIV transmission and expand integrated care. This is a pivotal role, responsible for delivering technology solutions that maximise efficiency, enable programme delivery, and ensure business resilience during a period of financial constraint and digital transformation.

Key Performance Areas:

1. IT Operations & Support

Oversee day-to-day IT operations, ensuring reliable infrastructure, device management, and user support across m2m's Cape Town office, staff in the United States and United Kingdom, and country sites. Manage IT vendors and support contracts, ensuring timely and cost-effective service delivery. Maintain IT security protocols, backups, and compliance with data protection regulations.

2. Systems Modernisation & Project Delivery

Manage the upgrade or implementation of Microsoft Dynamics 365 Business Central (ERP), including finance and grant management modules. Coordinate the assessment and optimisation or potential replacement of the CRM system (Salesforce or alternative), aligning with fundraising and donor management needs. Support the migration to PaySpace (HRIS) and oversee decommissioning of legacy systems (old HR platforms). Drive the consolidation of business intelligence tools to Power BI, supporting programme and finance reporting.

3. Programme Enablement & Digital Tools

Collaborate with Programmes and teams to ensure frontline staff have effective digital tools for data collection, dashboarding, and reporting. Standardise and document IT setups for field offices, addressing connectivity and device management needs. Support integration of mobile data collection apps and ensure seamless data flow among systems.

4. IT Governance & Strategic Alignment

Establish and maintain IT governance structures, including an IT Steering Committee and formal policies (procurement, security, change management). Champion IT initiatives across departments, acting as internal product owner for core systems. Develop and maintain IT asset registers, manage IT hardware stock and related documentation, and knowledge management practices. Report regularly to leadership on IT project status, risks, and outcomes.

5. Risk Management & Business Continuity

Proactively identify and mitigate IT risks, including cybersecurity, data migration, and change management challenges. Ensure robust offboarding processes for departing staff (access revocation, equipment retrieval). Support compliance and reporting requirements for donors and regulatory bodies. Job Requirements

Qualification and Experience

Bachelor's degree in Information Technology, Computer Science, or related field (required). Relevant certifications (e.g., Microsoft, ITIL, PMP) are advantageous. Minimum 5 years' experience in IT management or senior IT roles.

Competencies:

Proven experience in IT management, ideally within a nonprofit or multi-country environment. Strong project management skills, with a track record of delivering complex system implementations (ERP, CRM, HRIS). Expertise in Microsoft 365, Dynamics 365, Power BI, and cloud-based infrastructure. Familiarity with data governance, security best practices, and vendor management. Excellent communication and stakeholder engagement skills. Ability to work strategically and hands-on, adapting to changing priorities and resource constraints. mothers2mothers is an equal opportunity employer. We particularly encourage applications from people living with HIV and AIDS (PLWHA), people with disabilities, women and previously disadvantaged people. Competitive salary packages will be negotiable in accordance with m2m's remuneration policies.