Job Description

RESPONSIBILITIES:Build a high performing team through staff development, recruiting, and retention to support growing business needs Delegate tasks, monitor team performance, and provide guidance to achieve organizational goals Address complex IT challenges and provide effective solutions Ensure the smooth functioning of IT systems, including all areas of IT and Cloud Infrastructure Work with other departments to align IT operations with overall business objectives Ensure all IT operations comply with company policies and regulatory requirements Manages related Service Desk Tool queues and tickets Resolve or escalate incidents and service requests, maintaining relevant records promptly and efficiently within SLA Deployment and configuration of VMware Virtual Machines in vCentre and Azure Installation and management of IT security tools Build new systems and deploy application software Install new software releases and system upgrades Review of SOPs and documentation Remote Desktop Gateway management, configuration, and troubleshooting Configuration of monitoring tools Optimizing solutions to improve performance, function, or costs Ensure security is the cornerstone of the designs, services, and implementations Building Dashboards and Reporting on monthly metrics Documentation Work with other functional teams to jointly deliver projects as well as being able to work as individual to complete smaller tasks Active Directory management and troubleshooting VPN Configuration and troubleshooting General vCentre management and troubleshooting Partner with Engineering, Development and Professional Services teams to ensure successful implementation of new technologies and assures SOP's are accurately recorded and updated

REQUIREMENTS:Diploma/Bachelor's degree and 5+ years of related experience Strong leadership and communication skills Minimum 3 years Team Management skills and experience - Must have managed a team with more than 5 team members Experience with MS Office 365 and other business SaaS offerings a plus Kubernetes, Linux, MS SQL, and Docker experience a plus Understanding of the SDLC, Software and Database Deployment Methods, and Application Security Scanning Tools a plus Problem-solving and decision-making abilities Knowledge of Windows Server technologies, Active Directory, storage and backup devices, VMWare, Citrix and other solutions as necessary to fulfil job responsibilities. Proficiency in server, storage and virtualization standards, techniques and tools. Analytical/problem-solving skills. Clear and concise verbal and written communication to all levels of the organization. Effectively organize and prioritize work. Simultaneously manage and deliver multiple projects or tasks. Effectively collaborates with peers, cross-functional teams, team leaders and engineering to achieve end-to-end product and process quality. Effectively influences others to ensure levels of quality and timeliness are met during the service improvement and delivery process Ability to be available for possible after hours, standby work or shift work if required * Experience with SaaS models and large-scale distributed web architectures utilizing SaaS technologies is a plus