Job Description

Closing Date: 2025-09-28
Job Type: Permanent
Job Level: Skilled
Experience: Between 5 - 7 Years
EE/AA: No
Summary
About the Position
Well Known IT Company , based in Midrand, Johannesburg is seeking a skilled IT - Managed Services Engineer to join their dynamic team. The IT Engineer will be responsible for maintaining, troubleshooting, and supporting our customers IT infrastructure. This includes ensuring the smooth operation, installation and implementation of hardware, software, networks, and other critical technology systems.
The Managed Services Engineer will be responsible for providing a variety of complex professional technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution and maintenance.
The successful candidate must have a good understanding of meeting Service Level Agreements (SLA), should be focused on customer expectations, and help to resolve escalations from other team members and partner engineers. Will be involved in preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.
The role holder works with no supervision and should be knowledgeable and a specialist in a wide range of systems. Must be a team player to support other team members within the inner team.
The ideal candidate will have strong problem-solving skills, a deep understanding of IT systems, and the ability to work in a fast-paced, collaborative environment.
Description
Roles and Responsibilities:
Technical Skills
Works as a key expert in a team in specific fields, using deep knowledge of systems or products without needing supervision.
Helps set technical standards and brings in new, creative and innovative ways to improve services.
Processes
Helps create and improve how work is done, both within the company and with customers.
Handles customer issues that have been escalated.
Service Levels
Makes sure systems meet service level agreements (SLAs). Suggests and makes improvements.
Tracks performance using reports and remote monitoring tools.
Project Work
Leads the technical side of medium to large projects, including planning costs, timelines, and risks.
Works with others to meet project goals.
Customer Relationships
Builds good working relationships with customers and internal teams.
Understands the customer's needs to improve the service provided.
Problem Solving
Takes charge of solving more difficult issues.
Works with other companies when needed to fix product problems.
Looks at trends and data to spot problems early and suggest fixes.
Teamwork
Acts as a technical expert, shares knowledge, and helps develop team members.
Business Understanding
Understands the customer's business and how service delivery is affected by different issues.
Professional Growth
Keeps up with new tools and technology.
Encourages using them to help the business improve continuously.
Minimum Requirements
Minimum Requirements

• Bachelor's degree or Diploma in computer science or information technology, or a related preferred field (or equivalent experience).
• Microsoft Certifications
• Broad knowledge across various OEM systems, and Vendor certified (hardware and software) e.g. Fujitsu, NetApp, VMware. Certification on the latter and field experience would be a great advantage.
• 5 - 6 years years' experience working for an IT Company. Proven experience as Server, Storage and Enterprise Engineer or Administrator.
• Well trained and experienced in server operating systems (e.g. Windows Server, Linux, MS).
• Knowledge of virtualization technologies and cloud
• Experienced in server hardware, RAID configurations and storage technologies.
• Understanding of network protocols and security principles.
• Must have own transport and valid driver's license is essential.
• Flexible to travel occasionally both nationally and internationally.
• Excellent communication and customer service skills.

Key Accountabilities

• Knowledge and experience of server, storage, and networking hardware technologies as well as associated system management tool sets.
• Knowledge and experience of Storage Area Networking (SAN) and of SAN Fabric technologies, as well as Network Attached Storage (NAS) technologies and various storage protocols.
• Knowledge and experience with Microsoft Windows Server, Hyper-V, and Failover Clusters.
• Proficiency in installing, configuring, and maintaining vendor related platforms.
• Knowledge and experience of migration and replication technologies is a great advantage. e.g. VMware or, Microsoft Storage Replica.
• Knowledge and experience of installing, configuring, and maintaining of LAN network infrastructure technologies. Specifically, physical and virtual network requirements.
• Knowledge of backup solutions.

Benefits
Medical Aid/ Retirement Fund /Cell Phone & Data Allowance

Skills Required