Job Description

Key Responsibilities

• IT Support Ticket Management:

• Efficiently manage and resolve IT support tickets within SLA timeframes.
• Escalate complex issues to higher support tiers when required.
• Windows Operating System Installation & Configuration:

• Install and configure Windows OS and user profiles.
• Ensure compliance with organizational standards and policies.
• SCCM & BitLocker Management:

• Administer System Centre Configuration Manager (SCCM) and BitLocker.
• Maintain device security and compliance.
• Hardware Troubleshooting:

• Diagnose and repair desktop hardware issues, including component replacements when necessary.
• Meeting Room AV Support:

• Provide setup, configuration, and troubleshooting support for audio-visual equipment in meeting rooms.
• Printer Support:

• Manage and resolve printer-related issues to ensure minimal downtime.
• OneDrive & SharePoint Support:

• Troubleshoot syncing issues and support seamless file access and collaboration.
• Documentation & Knowledge Base:

• Maintain accurate technical documentation and update internal knowledge bases to improve support efficiency.

Requirements

• Education & Certifications:

• Matric Certificate (Required)
• IT Diploma or Degree (Required)
• CompTIA A+ (Required)
• Advantageous: CompTIA N+, Microsoft Desktop and/or Microsoft 365 Cloud certifications
• Technical Skills:

• Basic knowledge of Windows operating systems, software applications, and computer hardware.
• Familiarity with SCCM and BitLocker is beneficial.
• Soft Skills:

• Strong troubleshooting and problem-solving abilities.
• Clear and professional communication skills, with the ability to support users at all business levels.
• Good time management skills and the ability to prioritize tasks effectively.

Skills Required