Job Description

Job Title:

IT Services Intern

Department:

Technology Division

Company:

TMT Services and Supplies (Pty) Ltd

Location:

Head Office (Century City)

Job Type:

Fixed term ( 2 months)

Position overview

We are seeking a self-motivated and detail-oriented Junior IT Systems Technician to join our IT team.

The ideal candidate will provide technical support, assist with the maintenance of our IT systems, and ensure the smooth operation of hardware and software. This role is perfect for someone who is eager to grow their career in IT and is passionate about solving technical problems.

Key Responsibilities:

Helpdesk Support:

The duties shall include but not be limited to:

Serve as the first point of contact for IT-related issues, responding to and resolving helpdesk tickets in a timely manner. Provide remote and on-site support as needed.

Technical Support:

The duties shall include but not be limited to:

Provide first-line support for hardware and software issues, including troubleshooting and resolving problems for end-users.

System Maintenance:

The duties shall include but not be limited to:

Assist with the installation, configuration, and maintenance of workstations, and network equipment.

Documentation:

The duties shall include but not be limited to:

Maintain accurate documentation of system configurations, updates, and issues.

User Management:

The duties shall include but not be limited to:

Assist with user account creation, modification, and deletion, as well as managing access permissions.

Software Updates:

The duties shall include but not be limited to:

Ensure that all software and systems are up to date with the latest patches and updates.

Inventory Management:

The duties shall include but not be limited to:

Assist in managing IT inventory, including hardware and software assets.

Customer Service:

The duties shall include but not be limited to:

Provide excellent customer service and communication to all users, ensuring a positive experience.

Learning and Development:

The duties shall include but not be limited to:

Continuously improve technical skills and knowledge through training and on-the-job experience.

Education and Experience

Education:

Matric / NQF equivalent & Tertiary qualification in Information Technology or similar.

Experience:

1-2 years of experience in IT support or a related role is preferred but not required.

Certifications:

CompTIA A+ or similar certifications are a plus but not required.

Additional Requirements

Environment: Office environment with occasional requirements to work outside regular hours for maintenance or emergencies. Physical Requirements: Ability to lift and move IT equipment as needed. Must have a divers license

Skills and Competencies

Technical Skills: Basic understanding of computer hardware, operating systems (Windows, macOS, Linux), and networking concepts. Problem-Solving: Strong analytical and problem-solving skills with a keen attention to detail. Strong attention to detail and essential accuracy when working. Good communication skills for interacting with team members, and other stakeholders. Ability to work effectively both independently and as part of a team. Be patient, tactful, diplomatic, and approachable. Demonstration of customer service orientation.

About TMT:

A guiding principle of our business is to build technology that essentially makes a difference. We are a South African company that has been in operation since 2002 with a rich history in servicing the Road Safety Enforcement, Public Transport and Safety & Security sectors.

We strive to bring together the latest technology with our industry experts to develop better, more efficient mobility experiences, and to quickly gain a deep understanding of the local mobility challenges our customers face and develop technological solutions that address the needs of both our customers and the citizens they serve.

? At TMT, we believe that diversity drives innovation and strengthens our business value set. We are committed to fostering an inclusive workplace where individuals of all races, ethnicities, genders, abilities, and backgrounds are valued, respected, and empowered to thrive. Our hiring practices reflect our dedication to building a diverse team and creating equitable opportunities for all. TMT is committed to attracting top talent and welcomes all candidates who bring exceptional skills, fresh ideas, and a passion for excellence.

Job Type: Temporary
Contract length: 12 months

License/Certification:

CompTIA A+ or similar certifications (Preferred) drivers license (Required)
Work Location: In person

Application Deadline: 2025/07/14