It Installation And Support Technician

Port Elizabeth, Eastern Cape, South Africa
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Job Description

Job Summary
Our client, an IT software company servicing the broader hospitality industry, is currently looking to hire a POS Installation and Support Technician based in Port Elizabeth.
Only PE, Uitenhage and Despatch candidates will be considered for this role.
Requirements:

  • Grade 12 / Matric is essential.
  • A+ and / or N+ certification or equivalent technical experience.
  • Minimum 1 years' experience in IT hardware support or onsite technical installations.
  • POS, retail, or hospitality technology experience preferred.
  • Drivers and Own Reliable Transport Essential.
Responsibilities, but not limited to:
1. Onsite Support and Troubleshooting:
  • Resolve onsite technical issues and hardware faults during or after installations.
  • Replace or repair faulty POS equipment (e.g., power supplies, printers, terminals).
2. Hardware Installation and Hardware Setup:
  • Install POS terminals, printers, cash drawers, scanners, and kitchen display systems.
  • Connect all equipment to necessary power, LAN, and networking infrastructure.
3. Onsite Configuration and Testing:
  • Configure BIOS settings, network parameters (e.g., static IPs), printer paths, and display settings.
  • Load and configure POS client software (under guidance of internal team).
4. Client Liaison and Go-Live Support:
  • Deliver professional, client-facing support during go-lives.
  • Communicate concerns or risks to internal teams.
5. Documentation and Feedback:
  • Complete installation checklists and log work using mobile tools.
  • Ensure accurate photos, notes, and client signoffs are captured.
6. General:
  • Collect and return hardware stock from office as needed.
  • Participate in internal training or technical refreshers.
  • Assist during major upgrade or multi-site rollout projects.
Please note that only shortlisted candidates will be contacted. Please consider your application unsuccessful should you not receive a response within two weeks of applying.
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Job Detail

  • Job Id
    JD1517766
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Port Elizabeth, Eastern Cape, South Africa
  • Education
    Not mentioned
 
 
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