Job Description

Our client with a national footprint requires someone to fulfill the following duties:
Formal Education:

• Bachelor's Degree in Information Technology, Systems or Engineering or related field from an accredited institution is required;
• ITIL certification.

Experience:

• 8-10 years relevant ICT experience in operations management;
• Previous experience of leading an operations management team within an IT capacity;
• Proven knowledge and experience of delivering technical support services;
• Demonstrated experience with IT systems and IT management as a senior level with a sequence of increasing responsibilities in large and diverse business settings;
• Experience in working through major organizational change;
• A track record of providing infrastructure services to a geographically diverse and complex organisation;
• A track record of successful large project implementations;
• Demonstrated ability to work effectively with other managers to achieve key business and technology goals.

Knowledge:

• Managerial abilities at senior level;
• High level negotiation skills;
• Project management Relevant regulatory knowledge;
• System Development Life cycle (SDLC);
• IT Architecture.

Skills:

• Communication, both verbal (e.g., presentations, seminars, etc.) and written (e.g., reports, articles, etc.);
• Design Thinking and Group session facilitation;
• Team leadership.

Duties:

• Ensure policies and procedures are aligned to strategy, legislative, regulatory and internal requirements (including standards and best practice);
• Plan all aspects of infrastructure environment to optimally deliver service to the Group;
• Plan staff and resource requirements to deliver on agreed ICT strategy;
• Manage all infrastructure areas - plan, implement, operate, monitor and measure according to the agreed standards and best practices selected;
• Conduct technology research related to Infrastructure to remain abreast of current developments and future trends;
• Managing the day to day operational and projects tasks within the IT Infrastructure team;
• Managing the organization's network infrastructure overseeing network security, ensuring that the network is stable and efficient, and minimizing downtime;
• Ensure that servers are properly maintained, secure, and optimized for performance;
• Responsible for managing changes to the IT environment. This includes evaluating new software and hardware, implementing upgrades, and ensuring that all changes are properly documented and tested;
• Responsible for managing data centers, including ensuring that data is stored securely, managing access, and minimizing the risk of data loss;
• Keep meticulous records of everything related to systems and processes to ensure consistency and reliability;

Managing the IT Infrastructure staff by recruiting and training employees, communicating job expectations and monitoring performance;
Overseeing the annual IT Infrastructure budget and ensuring cost effectiveness;
Monitoring daily operations, including server hardware, software and operating systems;
Coordinating technology installations, upgrades and maintenance;
Selecting and recommending new and replacement hardware and software, when necessary;
Testing, troubleshooting and modifying information systems so they operate effectively;
Generating performance reports for operating systems and the Service Desk function;
Ensuring all IT activities are performed within the parameters of applicable laws, codes and regulations;
Evaluating technology risks in order to develop a robust disaster recovery plan and backup procedures;
Keeping up to date with advances in technology and industry best practice;
Demonstrating a deep technical and strategic understanding of the IT Services and Operations;
Solving complex and diverse problems by continually re-evaluating new and/or conflicting factors;
Managing internal and external communications and being the primary contact of escalation for business issues;
Assisting with the management of relationships with external organisations and suppliers.Manage ICT equipment and license portfolio for utilisation, warranty, support and contract compliance;
Create asset lifecycle plans for hardware and software;
Ensure audit compliance;
Implement ITSM, ITIL and other standards relevant to the job role;
Discuss and agree Infrastructure elements of Service Level Agreement (SLA) with business;
Manage and measure according to SLA;
Report to CIO monthly on SLA achievement stats and exception;
Create and oversee implementation of development plans for staff;
Liaise with business and other members of the ICT management team to ensure alignment.