Job Description

Position: IT Help Desk Technician
As an IT Help Desk Technician, you will be responsible for providing technical support and assistance to our clients. Your primary role will be to troubleshoot and resolve technical issues for our clients, ensuring their systems and networks are running smoothly. This is a full-time position, with a 40-hour work week, and you will report to the IT Manager.
Key Responsibilities:
- Respond to client inquiries and technical issues via phone, email, or in person
- Identify, troubleshoot, and resolve hardware, software, and network issues
- Install, configure, and maintain computer systems and software for clients
- Set up and maintain user accounts and permissions
- Provide training and support to clients on how to use various systems and software
- Collaborate with other IT team members to resolve complex technical issues
- Document and track all client interactions and technical issues in our ticketing system
- Stay up-to-date with the latest technology trends and advancements to provide the best support to clients
- Participate in on-call rotation for after-hours support as needed
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum of 2 years of experience in a similar IT help desk role
- Strong knowledge of computer hardware, software, and networking systems
- Experience with troubleshooting and resolving technical issues
- Excellent communication and customer service skills
- Ability to work independently and in a team environment
- Strong problem-solving and critical thinking skills
- Ability to prioritize and manage multiple tasks efficiently
- Experience with ticketing systems and remote support tools
- Willingness to work flexible hours and participate in on-call rotation
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus.
At Quantum Insights, we value diversity and promote an inclusive work environment. We offer a competitive salary and benefits package, as well as opportunities for growth and development. If you are a dedicated and driven IT professional looking for a challenging and rewarding role, we encourage you to apply for this position.

Skills Required